Having a problem with hunt groups

[keat63]

I've inherited a callmanager 4.1 with our business move, so I'm learning as we speak. (2 days in)

I've created my hunt groups and they seem to be working but with one exception.

I have 3 groups, Sales, Accounts and finally the MD.

In the event that the sales team are busy or the call goes unanswered, it's diverted to accounts, and then finally the MD.
But after this, the call is dropped.

How do I get it to go back to the sales group.

If I call the MD group internally, then transfer back to the sales team works, but call from an external number and the call is dropped afer it reaches the MD group.

 

[keat63]

I have another problem with hunt groups.. maybe someone knows the answer.

I have 5 phones in hunt group 1
If a call is being presented to the group on broadcast, but has not yet been picked up. What happens if another call comes in.
Does this sit in a queue or does it move on to the next hunt group in the list.
It seems that people in group 2 are getting calls for group 1 even though staff are available to take calls.