Has anyone implemented the CCMA replication setup? 1

[MrPederman]

Has anyone implemented the Replication server for CCMA?

If so, is it working? How do you know it's working? Have you ever cut-over from the Primary to the Standby CCMA? What is the procedure?

Thanks in advance.

 

[pronei]

Are you talking about CCMS replication?

Active CCMS Server
Replication Server
Standby CCMS Server

If so, I have it running and depending on which standby method you choose on install there are different steps for each choice.

I have never had to fail over and I have never tested failover as I don't want to break things on purpose.

 

[MrPederman]

I am talking about CCMA. I already have replication for my CCMS.

 

[mikeyb123]

We are using CCMA replication. As such there is no "cutting over" of servers or anything like what you have to go through with CCMS.

If your primary ccma fails, the users just log onto the secondary server as the data is replicated all the time in real time.

Replication is all based around ADAM.... extract from CCMA guide 297-2183-926

"Active Directory Application Mode (ADAM) is a Microsoft information storage framework. Contact Center Manager Administration stores some of its data files in ADAM.
During an installation of Contact Center Manager Administration, you can choose to replicate ADAM files from an existing Contact Center Manager Administration server. Replication provides additional resiliency of the Contact
Center Manager Administration data by allowing objects created in one Contact Center Manager Administration ADAM instance to be automatically copied to any other Contact Center Manager Administration ADAM instance to which it
has been joined through replication."

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[MrPederman]

Thanks for the info!

Have you every had a need to browse to the Standby server?

Once you start browsing the Standby server and begin making changes, do you have to change the roles of each server?

 

[mikeyb123]

We use them in a live/live role. users on one site will browse to the ccma on the other site and vice versa - If one fails then they will all browse to the remaining one.

Works a treat with no need to change anything about roles

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[MrPederman]

So does that mean that the system administrator can make changes to one CCMA and every aspect of the CCMA will automatically be replicated to the other CCMA?

In other words, is everything stored in the 2nd instance of ADAM and nothing is stored on the local server that won't get replicated?

 

[mikeyb123]

stuff is stored on both and replicated to the other. I think that the only bit that isn't replicated is teh private report definitions

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.