Hardware - Looking for USB MSR Recommendations

[BIGGBYNinja]

We recently started installing Aloha QS 6.4 on thin clients. We typically install Windows 7 Pro on the client, and Aloha 6.4 seems to function just fine. We have not had any problems using receipt printers or pole displays, but finding stable card readers has been difficult. We started out with IDTech brand readers, model # IDMB-334102B. We thought these would be perfect because they have Windows 7 OPOS support and our testing showed they worked fine. Once we got them out to stores in a live environment, we received calls about them sporadically not working. The lights on the readers will simply go out and they will stop reading any cards. Usually just unplugging the USB cable from the thin client and plugging it back in has fixed the issue temporarily. That is one of the problems we've had .. we've also had some readers that simply do not perform well. It takes maybe 3 or 4 swipes to get a good read.

In light of this, I purchased some Magtek USB readers only to find that the OPOS drivers were not supported in Windows 7 and was told by Magtek support that none of their readers would work with OPOS in a Windows 7 environment.

Does anybody have any recommendations for USB card readers that support OPOS on a computer with Windows 7? Thanks for any suggestions.

 

[TheMagicJBone]

I realize this is a little late, but...

On the terminal, go to Control Panel\Power Options, click the "Change plan settings" link to the right of the active power management plan, click the "Change advanced power settings" link in the next window, then in the advanced settings window, expand USB settings, then USB selective suspend setting, and disable it.

That may or may not be the issue, but it can't hurt to try. If it fixes it, you can then export that power scheme at the command line, push the export to your other sites, and apply it at the command line on the other terminals.

Happy hacking. And tell David that Josh says hi.