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Handsfree/mute

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KristinaK

Technical User
Feb 27, 2012
7
US
I have an employee that was having trouble with her phone and we just switched out the phone to a new one. I cant get her headset to work now. Can you please help? I have tried going in capabilities and the headset is on auto and the answerback is on Y. Where do I go from here to make the headset work?
 
What kind of phone is it and what type of switch is it connected to?
 
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