Handling heavy call volume

[ssksubash]

HI,

I am a new bee to the telephone infrastructure. I am planning to subscribe for a tollfree number . I have the following requirements; I want to know what possible solutions are there for me.

1) Toll free number should be able to handle heavy call volume
2) For each call I want to do some processing and then allow the caller to enter some information and then forward the call to an other number.

I would like to know if there are any software (open source ) packages that would allow me to do this stuff . Can you please advice me.

Thank you for your time.

 

[jneiberger]

What do you consider to be heavy call volume?

 

[ssksubash]

200 to 300 calls per min to start with but could be more. I don't want my customers to hear a busy tone. Can you please inform me if there is any software/harware solution that is capable to handle this volume or is there any company that can do this for me.

Thanks,

 

[jneiberger]

I think you'd definitely better learn a bit more about this before you proceed. This is not something you're going to want to do on your own. There are companies that can do this for you, but it's probably going to be fairly expensive considering that call volume.

The nice thing is that it sounds like you only need autoattendant functionality. You don't actually need a bunch of live attendants answering these calls. So, all you really need is a hosting facility for your autoattendant/IVR or whatever.

 

[ssksubash]

Thank you for the response. Do you happen to know if the autoattendent can be configured in such a way that it plays different messages for different set of users ?

Thanks,

 

[ISDNman]

The auto attendant is the least of your problems.

You'll need to start with trunk (line) requirements.

You will need hundreds of phone channels (lines/trunks) to do this. Your transferred calls may very well take up two lines too.

Might help to know what it is you are trying to do.

Best of luck.

 

[ravnz5]

2 way DID'S, Probably need a few T-1 Circuits. Very Doable

We all need a little help once in awhile. Tony the Phoneman..

 

[jneiberger]

He's going to need more than a few T-1s to handle 200-300 calls per minute at the outset with more to come later. Unless the calls are very, very short.

 

[LkEErie]

The best part of this forum is that any idiot can anonymously post anything they want. Go tell the phone company and your banker that you want a system that can handle 12 THOUSAND to 18 THOUSAND phone calls an hour to start. When the laughter dies down, start thinking in real
terms and the size of your bank account.

The real question is what business would generate that kind of traffic on your dime and how do you propose to pay for the service?

Too many questions and not enough facts.


LkEErie

 

[jneiberger]

Let's hope the OP really meant 200-300 calls per hour. That would be much more reasonable.

 

[ssksubash]

Sorry for the confusion, I meant 200 to 300 calls per hr.

Thank you all for your valuable suggestions.