I have a crystal report (CR XI) that queries a Remedy db and brings back various incident and other data relating to a specific IT service (e.g. email system or payroll). At present the IT service is selected as a parameter from a database-driven drop down menu at the point of running the report.
I want the report to be able to return data on a number of IT services simultaneously - i.e. can select multiple options from the drop down. I understand this requires the parameter field to be an array, which I have set up. However, what I don't know is how to handle this array in the record selection qualification string. Do I need to use a loop or something to evaluate each value within the array seperately? CR mentions 'subscripting' is required but nothing else. Apologies I am not much of a programmer....but a nudge in the right direction would be gratefully appreciated!
I want the report to be able to return data on a number of IT services simultaneously - i.e. can select multiple options from the drop down. I understand this requires the parameter field to be an array, which I have set up. However, what I don't know is how to handle this array in the record selection qualification string. Do I need to use a loop or something to evaluate each value within the array seperately? CR mentions 'subscripting' is required but nothing else. Apologies I am not much of a programmer....but a nudge in the right direction would be gratefully appreciated!