xwindowuser
IS-IT--Management
I have been losing my hair over this one. I have been using arcserve for years, started with AS6 and we are now on AS11.5 sp4.
this is on a fairly new machine although running windows 2000 server SP4.
we use a quantum dlt vs160.
everything worked fine for months and recently have been having media write errors and unsucessful backups occasionally but have been getting progressively worse over the past month until now we can't get a single backup done, they all fail.
I have the tape drive disabled in the control panel and removeable storage service turned off.
I have replaced the tape drive unit, for the same unit brand new, new scsi card, adaptec 29160, new ribbon cable and terminator, new tapes(quantum brand) and still having failed backups.
the current error is:
Unable to write to media. (MEDIA=DAILY [S/N: ], EC=UNRECOVERABLE DATA ERROR)
and here is the tape log:
2009/05/15 16:27:18 [043c] DRV:4 Got SCSI Unit Attention, Go test drive again with Unit Attention
2009/05/15 16:27:21 [043c] DRV:4 Found MicroSoft Tape Format Tape
2009/05/15 17:52:52 [0aa4] UnExpected SCSI Error ==> JobID[12], Device[4], ABSL[5 0 5 0], SN[PHJ8A00727], CMD[ah], [Write Error], ASC[0c], ASCQ[00]
2009/05/15 17:52:52 [0aa4] =>ABSL:5050 Command:[WRITE ] <Drive>
2009/05/15 17:52:52 [0aa4] ABSL:5050 Sense Key status: Media Error [03]
2009/05/15 17:52:52 [0aa4] ABSL:5050 Additional sense: Write Error [0c, 00]
2009/05/15 17:52:52 [0aa4] !!!!! Write Error, Retrying... device[4][SNHJ8A00727]
2009/05/15 17:52:52 [0aa4] UnExpected SCSI Error ==> JobID[12], Device[4], ABSL[5 0 5 0], SN[PHJ8A00727], CMD[ah], [Write Error], ASC[0c], ASCQ[00]
2009/05/15 17:52:52 [0aa4] =>ABSL:5050 Command:[WRITE ] <Drive>
2009/05/15 17:52:52 [0aa4] ABSL:5050 Sense Key status: Media Error [03]
2009/05/15 17:52:52 [0aa4] ABSL:5050 Additional sense: Write Error [0c, 00]
2009/05/15 17:52:52 [0aa4] !!!!! Write Error, Retrying... device[4][SNHJ8A00727]
2009/05/15 17:52:52 [0aa4] No Cleaning slot detected to clean Device[4].
2009/05/15 17:52:52 [0aa4] !!!!! Failed retrying writing the blocks.!!!!!
2009/05/15 17:52:52 [0aa4] TapeAlert Header: 2e 00 01 40
2009/05/15 17:52:52 [0aa4] 1 ) 00 01 60 01 00 00 02 60 01 00 00 03 60 01 01 00 04 60 01 00
2009/05/15 17:52:52 [0aa4] 5 ) 00 05 60 01 00 00 06 60 01 01 00 07 60 01 00 00 08 60 01 00
2009/05/15 17:52:52 [0aa4] 9 ) 00 09 60 01 00 00 0a 60 01 00 00 0b 60 01 00 00 0c 60 01 00
2009/05/15 17:52:52 [0aa4] 13) 00 0d 60 01 00 00 0e 60 01 00 00 0f 60 01 00 00 10 60 01 00
2009/05/15 17:52:52 [0aa4] 17) 00 11 60 01 00 00 12 60 01 00 00 13 60 01 00 00 14 60 01 00
2009/05/15 17:52:52 [0aa4] 21) 00 15 60 01 00 00 16 60 01 00 00 17 60 01 00 00 18 60 01 00
2009/05/15 17:52:52 [0aa4] 25) 00 19 60 01 00 00 1a 60 01 00 00 1b 60 01 00 00 1c 60 01 00
2009/05/15 17:52:52 [0aa4] 29) 00 1d 60 01 00 00 1e 60 01 00 00 1f 60 01 00 00 20 60 01 00
2009/05/15 17:52:52 [0aa4] 33) 00 21 60 01 00 00 22 60 01 00 00 23 60 01 00 00 24 60 01 00
2009/05/15 17:52:52 [0aa4] 37) 00 25 60 01 00 00 26 60 01 00 00 27 60 01 00 00 28 60 01 00
2009/05/15 17:52:52 [0aa4] 41) 00 29 60 01 00 00 2a 60 01 00 00 2b 60 01 00 00 2c 60 01 00
2009/05/15 17:52:52 [0aa4] 45) 00 2d 60 01 00 00 2e 60 01 00 00 2f 60 01 00 00 30 60 01 00
2009/05/15 17:52:52 [0aa4] 49) 00 31 60 01 00 00 32 60 01 00 00 33 60 01 00 00 34 60 01 00
2009/05/15 17:52:52 [0aa4] 53) 00 35 60 01 00 00 36 60 01 00 00 37 60 01 00 00 38 60 01 00
2009/05/15 17:52:52 [0aa4] 57) 00 39 60 01 00 00 3a 60 01 00 00 3b 60 01 00 00 3c 60 01 00
2009/05/15 17:52:52 [0aa4] 61) 00 3d 60 01 00 00 3e 60 01 00 00 3f 60 01 00 00 40 60 01 00
2009/05/15 17:52:52 [0aa4]
2009/05/15 17:52:53 [0d8c] =>ABSL:5050 Command:[SPACE ] <Drive>
2009/05/15 17:52:53 [0d8c] ABSL:5050 Sense Key status: Media Error [03]
2009/05/15 17:52:53 [0d8c] ABSL:5050 Additional sense: Write Error [0c, 00]
again, I have installed a brand new tape drive, new scsi card, new ribbon cable and new tapes.
another thing I just remembered is the tape unit has the cleaning light flashing alot lately too, amost after every backup attempt.
I really need some help, and some hair.....thanks, in advance.
this is on a fairly new machine although running windows 2000 server SP4.
we use a quantum dlt vs160.
everything worked fine for months and recently have been having media write errors and unsucessful backups occasionally but have been getting progressively worse over the past month until now we can't get a single backup done, they all fail.
I have the tape drive disabled in the control panel and removeable storage service turned off.
I have replaced the tape drive unit, for the same unit brand new, new scsi card, adaptec 29160, new ribbon cable and terminator, new tapes(quantum brand) and still having failed backups.
the current error is:
Unable to write to media. (MEDIA=DAILY [S/N: ], EC=UNRECOVERABLE DATA ERROR)
and here is the tape log:
2009/05/15 16:27:18 [043c] DRV:4 Got SCSI Unit Attention, Go test drive again with Unit Attention
2009/05/15 16:27:21 [043c] DRV:4 Found MicroSoft Tape Format Tape
2009/05/15 17:52:52 [0aa4] UnExpected SCSI Error ==> JobID[12], Device[4], ABSL[5 0 5 0], SN[PHJ8A00727], CMD[ah], [Write Error], ASC[0c], ASCQ[00]
2009/05/15 17:52:52 [0aa4] =>ABSL:5050 Command:[WRITE ] <Drive>
2009/05/15 17:52:52 [0aa4] ABSL:5050 Sense Key status: Media Error [03]
2009/05/15 17:52:52 [0aa4] ABSL:5050 Additional sense: Write Error [0c, 00]
2009/05/15 17:52:52 [0aa4] !!!!! Write Error, Retrying... device[4][SNHJ8A00727]
2009/05/15 17:52:52 [0aa4] UnExpected SCSI Error ==> JobID[12], Device[4], ABSL[5 0 5 0], SN[PHJ8A00727], CMD[ah], [Write Error], ASC[0c], ASCQ[00]
2009/05/15 17:52:52 [0aa4] =>ABSL:5050 Command:[WRITE ] <Drive>
2009/05/15 17:52:52 [0aa4] ABSL:5050 Sense Key status: Media Error [03]
2009/05/15 17:52:52 [0aa4] ABSL:5050 Additional sense: Write Error [0c, 00]
2009/05/15 17:52:52 [0aa4] !!!!! Write Error, Retrying... device[4][SNHJ8A00727]
2009/05/15 17:52:52 [0aa4] No Cleaning slot detected to clean Device[4].
2009/05/15 17:52:52 [0aa4] !!!!! Failed retrying writing the blocks.!!!!!
2009/05/15 17:52:52 [0aa4] TapeAlert Header: 2e 00 01 40
2009/05/15 17:52:52 [0aa4] 1 ) 00 01 60 01 00 00 02 60 01 00 00 03 60 01 01 00 04 60 01 00
2009/05/15 17:52:52 [0aa4] 5 ) 00 05 60 01 00 00 06 60 01 01 00 07 60 01 00 00 08 60 01 00
2009/05/15 17:52:52 [0aa4] 9 ) 00 09 60 01 00 00 0a 60 01 00 00 0b 60 01 00 00 0c 60 01 00
2009/05/15 17:52:52 [0aa4] 13) 00 0d 60 01 00 00 0e 60 01 00 00 0f 60 01 00 00 10 60 01 00
2009/05/15 17:52:52 [0aa4] 17) 00 11 60 01 00 00 12 60 01 00 00 13 60 01 00 00 14 60 01 00
2009/05/15 17:52:52 [0aa4] 21) 00 15 60 01 00 00 16 60 01 00 00 17 60 01 00 00 18 60 01 00
2009/05/15 17:52:52 [0aa4] 25) 00 19 60 01 00 00 1a 60 01 00 00 1b 60 01 00 00 1c 60 01 00
2009/05/15 17:52:52 [0aa4] 29) 00 1d 60 01 00 00 1e 60 01 00 00 1f 60 01 00 00 20 60 01 00
2009/05/15 17:52:52 [0aa4] 33) 00 21 60 01 00 00 22 60 01 00 00 23 60 01 00 00 24 60 01 00
2009/05/15 17:52:52 [0aa4] 37) 00 25 60 01 00 00 26 60 01 00 00 27 60 01 00 00 28 60 01 00
2009/05/15 17:52:52 [0aa4] 41) 00 29 60 01 00 00 2a 60 01 00 00 2b 60 01 00 00 2c 60 01 00
2009/05/15 17:52:52 [0aa4] 45) 00 2d 60 01 00 00 2e 60 01 00 00 2f 60 01 00 00 30 60 01 00
2009/05/15 17:52:52 [0aa4] 49) 00 31 60 01 00 00 32 60 01 00 00 33 60 01 00 00 34 60 01 00
2009/05/15 17:52:52 [0aa4] 53) 00 35 60 01 00 00 36 60 01 00 00 37 60 01 00 00 38 60 01 00
2009/05/15 17:52:52 [0aa4] 57) 00 39 60 01 00 00 3a 60 01 00 00 3b 60 01 00 00 3c 60 01 00
2009/05/15 17:52:52 [0aa4] 61) 00 3d 60 01 00 00 3e 60 01 00 00 3f 60 01 00 00 40 60 01 00
2009/05/15 17:52:52 [0aa4]
2009/05/15 17:52:53 [0d8c] =>ABSL:5050 Command:[SPACE ] <Drive>
2009/05/15 17:52:53 [0d8c] ABSL:5050 Sense Key status: Media Error [03]
2009/05/15 17:52:53 [0d8c] ABSL:5050 Additional sense: Write Error [0c, 00]
again, I have installed a brand new tape drive, new scsi card, new ribbon cable and new tapes.
another thing I just remembered is the tape unit has the cleaning light flashing alot lately too, amost after every backup attempt.
I really need some help, and some hair.....thanks, in advance.