GW Print Problem GW 6.7.2

[annacady]

I have a user who has just started having a printing problem. The first time he prints an email it prints fine. But if he needs to print it again, parts of come out garbled and a one page email prints on 11 pages. If you use the View feature it the email becomes garbled also.

I have done general maintenance on his machine. I have uninstalled and reinstalled GW. I recreated his profile. Also, have checked all the printing setting in GW; I cannot see anything out of the ordinary. Any other ideas?

 

[goombawaho]

See if you can duplicate the same problem when the user logs in on a different PC. That will isolate the problem to his/her mailbox or some issue that is ON HIS/HER PC.