GW incoming mail going directly to trash

[bprewett]

We are running GroupWise 5.5 EP and have had 2 recent users complain of this happening. There are no rules set to enact this and trash is set to manual.

 

[graver]

Have you tried rebuilding their user databases? I had a similar problem and it worked for me Tamra Graver --CNA
*************************************
It is my job to comfort the disturbed
and disturb the comfortable..........

 

[bprewett]

We have done that, but will try it again.
Thank you.

 

[TheBoySmith]

Just had the same issue and it was corrupt attachment. Try it and test the files being sent. Lee Smith
Associated Network Services
Snr Systems Engineer
Lee.Smith@ANSPLC.Com