GW freezes MAC when trash is emptied

[randyQ]

It might be a MAC issue, but currently, it only seems to happen with GW. It freezes my entire MAC on an 'Empty Trash' command or when a message is opened. It is a PowerMAC 5200.

I also have a problem with GW corrupting the GroupWise pref file on another 5200. The pref file has to be thrown away everytime I want to open GW.

Thanks.

 

[johncurtis]

Have you tried removing Groupwise completely and reinstalling?

Which version of Groupwise are you using. We use 5.2.8 on our Macs which is relatively stable.

John

 

[randyQ]

We are using 5.2. I have dumped the Novel GroupWise folder and the Groupwise pref folder within the Novel folder in the prefs folder in the system folder (whew). Other than that, I have removed nothing else. After a reinstall, it continued to do the same thing.

After running a database repair, it keeps sending back an uncorrectable error code 25.

 

[johncurtis]

Groupwise also installs stuff in the extensions folder, and a control panel if Notify is installed. Try removing these as well before a reinstall. Yes, it's a pain but it's worth a go.

Does your email account work on other machines? This will tell you whether it's a client or server issue.

Does your email account have a password? If post office security is set to high then a password is required before you can empty the trash.

Good luck
John

 

[randyQ]

It didn't work on another machine of similar make, so its something with the mailbox. Thanks. I'll post a solution when we find one.

 

[randyQ]

here was the problem and a solution. There were some messages that had been deleted but were still hanging on the server, unseen. We expired all messages and it cleared them out and fixed both problems. Thanks.