GW 6.5 - missing email message

[Cleo02]

GroupWise 6.5
Internet email coming into our mail server with pdf attachments (not exceeding size limits) processed by the MTA but never seems to have arrived at the post office.

A user is reporting an important email from a client never reached him. I checked the mail server logs and can see the message arrived at our server and was submitted to the MTA. From there all trace of the message disappears. I have tried to find logs on the Post Office but have been unable to do so.

I have asked the client to resubmit and let me know when they do so. I can then watch the mail delivery process.

Are there logs I can find for the Post Office transactions? I just had another phone call and the client is quite insistent we figure out where the message went as it is confidential.

Any help would be greatly appreciated.

Thanks.

 

[MichiganRon]

In ConsoleOne, open the POA object. On the "GroupWise" tab there is a page titled "Log Settings". Look here to find out where (or IF) the POA is saving the log files. You'll probably want "verbose" logging enabled on the POA, MTA & GWIA to trace this message. You'll also need to look at all three log files to determine the message id number and use that to trace it.

Hope this helps.

Ron

“If you are irritated by every rub, how will you be polished?”
~ Mevlana Rumi


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[Cleo02]

Thank you for your prompt reply. I have checked the Post Office object, there is no path indicated for log files (although I know some are written to the \wpcsout\ofs\ directory - they do not seem to contain the information I need).

Also, you mention 2 other log files, one for the mta and one for the gwia. I am quite familiar with the GWIA log files (this is where I determined the file was submitted to the MTA). Where would be the log files for the MTA itself?

 

[Cleo02]

Further to my previous message, I went looking and found where the MTA log files are kept but they do not date back to the day of the message and cannot be salvaged. I will have to try restoring from tape. Yuck!

 

[MichiganRon]

My recommendation: Go through all of the objects which provide a logging feature and set them up to all log to the same location (in different folders). Set them all to "verbose", just in case you need it in the future. If you're worried about running out of disk space, set the "Max Log File Age" at a lower limit. Here's a list of objects which allow logging:

MTA (both "Log Settings" and "Message Log Settings")
POA
GWIA
WebAccess

Good luck,
Ron

P.S. Each of the agents will need to be restarted for the changes to take effect.

P.P.S. You may need to be careful about where you set the log file location. The agent might need explicit "write" rights to that location. I have mine set to a subfolder in sys\public so I don't have a problem with this.

“If you are irritated by every rub, how will you be polished?”
~ Mevlana Rumi


Do you live in Michigan? Join us in the Tek-Tips in Michigan forum.