GW 5.5 - How to change time limit on held sent Items

[Excelerate2004]

I inherited a Novell Network running Netware 5.1 and using Groupwise 5.5 as their email system...so I'm still not totally up to par on all things Novell as I was never trained in it.

However, a user has asked me:

Her sent items folder only holds email for a month, before they were held permanetly. I believe it may have something to do with a GWCHECK that was set up when I had a problem with something before.

How can I change this setting so that the time limit is longer? Where can I check this in NWADMIN?

Thanks for any help I can get

Greatly appreciated

 

[terry712]

client properties on the postoffice

also can be set locally on client account

 

[MichiganRon]

In pre-GW6.5, the "Sent Items" folder is a "Find Results" folder. Have your user delete her "Sent Items" folder and recreate it. Here's a FAQ that I wrote for recreating the "Sent Items" folder": Recreating the "Sent Items" folder. She will not lose any messages by doing this!

If the older messages still don't show up, then (in the GroupWise client) check Tools > Options... > Environment > Cleanup and make sure that she doesn't have messages set to automatically archive or delete after a certain period of time. These settings will affect ALL items in a mailbox, including "Sent Items". When a message is deleted or archived, it will no longer show up in the "Sent Items" folder.

The last possibility is that someone (probably an admin) ran GWCHECK with "Expire/Reduce" messages and reduced her mailbox to get rid of old messages. If this has been done, you'll have a heck of a time getting them back. If you don't have a backup, then you won't get them back.

Oh yeah, it's also possible that someone set up a GWCHECK "Expire/Reduce" job to run as a "Scheduled Event" in the POA. If this is the case, then the "Expire/Reduce" job will run perodically.

Hope that helps.
Ron

“If you are irritated by every rub, how will you be polished?”
~ Mevlana Rumi


Do you live in Michigan? Join us in the Tek-Tips in Michigan forum.

 

[Excelerate2004]

MichiganRon,

Thanks for the info, I do have one further question though:

How can I turn off the property in GWCHECK so that "Expire/Reduce" option doesnt occur and thus the user is not losing old messages.

More specifically, where can I go to change this setting?

Thanks again!

 

[MichiganRon]

<disclaimer>It's been a while since I've administered a GW 5.5 system, so the following directions might be a little off.</disclaimer>

In GW 5.5: In NWAdmin, open the properties of the POA. There should be a "Scheduled Events" tab. View the details of each of the jobs to see if any of them perform a "expire/reduce". If it exists, the job will be listed there. If there are any other jobs listed, don't delete them unless you know what you are doing, as they are important to keep your system in good working order. Someone would have had to create this job because it's not a job that is normally set to run by default.

Hope that helps.
Ron

“If you are irritated by every rub, how will you be polished?”
~ Mevlana Rumi


Do you live in Michigan? Join us in the Tek-Tips in Michigan forum.

 

[Excelerate2004]

Hello,

I just did as you said and I see two jobs listed:

Default POA Disk check event
Default POA mailbix/Library maintenance event

For some reason I dont think its one of these are they are both default tasks.

Where else can I check for this GWCHECK??

In addition, Its worth mentioning, I get a GWCHECK log every Friday evening and Sunday eveneing in my GW5.5 mailbox.

Thanks for your help I'm learning a great deal here.

 

[Excelerate2004]

A bit of further information:

At the top of my GWCHECK log that I get every Friday and Sunday it reads:

"Novell GroupWise 5 - GWCHKSRV - Version 5.5
Processed on Friday, June 11, 2004 - 12:00 am"

Does that tell you anything else??

Thanks

 

[terry712]

this will be default poa maintenance

here's the steps i would do

1. on client's mailbox - tools options - environment - can remember eaxct syntax - can she modify the cleaning options or are they locked?

2. if they are locked then they are on the poa - right click on poa - client options and then same path as above - check options

3. if still not there check the gwcheck

 

[MichiganRon]

Yes, both of those scheduled events look like the defaults. You can check the properties (details) of the scheduled events to see what they do and what time they run.

I'm not familiar with "GWCHKSRV".

The idea of a scheduled "expire/reduce" event was a long shot anyway. The MTA also has "scheduled events", but you cannot run "expire/reduce" from the MTA.

Ask the user if old messages are continually disappearing or if this was a one-time event. If they continue to disappear, and you've already checked client "cleanup" settings (as stated above), then I'm stumped. If this was a one time event, then it's possible that the stand-alone GWCHECK utility was run with "expire/reduce".

Of course, I'm not anywhere close to being perfect; So, there may be other things that I'm not thinking of.

Good luck,
Ron

P.S. If you haven't already, you might try searching Novell's Knowledgebase for more info.

P.P.S. One more thing: Make sure that she doesn't have a filter enabled in her client. View > Filter > Clear

“If you are irritated by every rub, how will you be polished?”
~ Mevlana Rumi


Do you live in Michigan? Join us in the Tek-Tips in Michigan forum.

 

[Excelerate2004]

MichiganRon:

The user says that the sent items are continually removed/lost and are only kept for about a month.

I checked the properties of the scheduled events, the one that was of most interest was the:

Default POA Mailbox/Library Maintenance Event.

From its properties I discovered that this event runs on Friday at 12 AM, exactly when my GWCHECK runs. There is no other information as to what exactly that does.

Thanks for all your help, I think I'll try and hit the knowledgebase to see if I can get anywhere else.

Cheers!

 

[Excelerate2004]

terry712:

The Cleaning options are locked, so I'm just trying to find the correct location on my POA so that I can change them, havent found it yet.

How do I access the gwcheck?

Are you saying that the gwcheck is this Default POA mailbix/Library maintenance event? How can I be sure that this scheduled task is not somewhere else?

 

[MichiganRon]

Let's back up a second. GWCHECK is the name of the utility (software). It can perform several different maintenance tasks (one of which is "expire/reduce"). You can use it in stand-alone form, or schedule maintenance via the POA. It is your friend. Get to know it well.

When you bring up the "Default POA mailbox/Library maintenance" event, click the details (or properties) and it will show exactly which task GWCHECK is supposed to perform.

As far as I know, the only place to schedule a GWCHECK task is in the POA. I'm beginning to suspect that you're chasing a ghost with this GWCHECK thing, though. If it's not set up as a scheduled task in the POA, then that is probably not the cause of the problem.

Did you check to make sure that the user did not have a filter enabled on her mailbox?

Ron

“If you are irritated by every rub, how will you be polished?”
~ Mevlana Rumi


Do you live in Michigan? Join us in the Tek-Tips in Michigan forum.

 

[terry712]

the fact they are locked - what are they locked at

is it 30 days?
remember sent items is a view - so if the tab is locked at 30 then it's the client properties from the poa

gwcheck is unlikely to be setup to do this - default does some indexing and other crap

been a while since i used 5.x groupwise so on the properties of the postoffice there will be a client properties with wee patlocks on it - this will be where it is set - it's where i would set it as in deed ours is forced

also check the auto archive