GRTD with a warning tone?

[brgf11]

I am new to Symposium and am not yet familiar with setting up GRTD's.

A customer wants an 'warning tone' when there is a call in the queue. This is only required on specific skillsets, not all skillsets.

Grateful if someone can advise if this is possible and how to do it!!

Thanx

Jimbo

 

[Sympology]

Add the skillset you require on GRTD. Right click on the Billboard and select properties.
Click the data action tab, then set you level you want (no of calls). Then click click the action drop down and choose the option you want. Make sure you save you r settings.

Stu..

Oh course I'll come back at lunchtime. When is it? Oh thats a shame, so's mine.