My company sends .zip data files to one of our customers who uses Groupwise 6 to receive email. The problem is two-fold:
1) The .zip extension is not visible, only the filename, so if the customer saves the attachment without renaming the file with a .zip extension, our program cannot recognize the attachment to automatically unzip the file.
I know it's not a Windows Folder Options problem, because "Unhide file extensions for known file types" is already unchecked. Is there a preference in Groupwise e-mail that will solve the attachment display problem? With earlier versions, Groupwise displayed file extensions.
2) Earlier versions of Groupwise allowed one to drag and drop attachments to a folder (just as can be done in Outlook). This is no longer true in version 6, at least with our customer. Is there a way to allow the attachment drag-and-drop feature in Groupwise so that I can make it easy for our customer?
My first try at asking a question in the forum, so hope I've been clear enough for whoever helps.
1) The .zip extension is not visible, only the filename, so if the customer saves the attachment without renaming the file with a .zip extension, our program cannot recognize the attachment to automatically unzip the file.
I know it's not a Windows Folder Options problem, because "Unhide file extensions for known file types" is already unchecked. Is there a preference in Groupwise e-mail that will solve the attachment display problem? With earlier versions, Groupwise displayed file extensions.
2) Earlier versions of Groupwise allowed one to drag and drop attachments to a folder (just as can be done in Outlook). This is no longer true in version 6, at least with our customer. Is there a way to allow the attachment drag-and-drop feature in Groupwise so that I can make it easy for our customer?
My first try at asking a question in the forum, so hope I've been clear enough for whoever helps.