Groupwise 5.5 client problem 1

[lckeith]

Hi, I am a novice at Groupwise and am having problems with the Groupwise 5.5 client interface for one user. We are running Novell netware 4.11 with Groupwise installed on that machine. The user tries to bring up groupwise on a Windows XP machine that is not logging into Novell (I also tried it with the user logging into the Novell server with the same results). When the user types in the password Groupwise notify comes up, however when the user tries to open the Groupwise e-mail the groupwise logo comes up for about 15 seconds then the Microsoft "Unknown error has occured" window pops up and the groupwise e-mail program closes. I have tried running the cleaning agent, reloading the correct windows messaging service and reinstalling the groupwise on that system, I get the same error. The user can log into the web interface and access the e-mail.
As a test I have tried setting up a new client machine and found that it seems to be the user's account because a different user can log into the machine and bring up the client.
I do not understand why the user can get their e-mail via the web interface and not through the regular client. If anyone has any suggestions I would be very greatfull for the help.

 

[lckeith]

For anyone else who has the same problem I posted -

I found that the user's database was corrupted, not a problem on the client. Because the DB was corrupt the user could only get into the mail via the web interface and couldn't archive the messages. In some of the posts on this site they talked about trying a structural rebuild of the user's database. I did the rebuild and promptly lost most of the e-mail messages for the user. I ended up restoring the userXXX.db file to a different location, moving the original userXXX.db file to a .bak, running a structural check and fix on just the user db (which produces error messages because there is no userXXX.db file), then copied the restored userXXX.db file into the postoffice directories and ran another structural check on the user. This fixed the user's e-mail so that they could log into Groupwise e-mail in both the web interface and the regular e-mail client. The down side is I had to go back about 12 days and lost all of the e-mail after the restore point.

Hope this helps someone else.

 

[MichiganRon]

Good job lckeith. Thanks for posting the solution. Most people don't bother to post the solution to the problem. A star for you.

-Ron

We all play from the same deck of cards, it's how we play the hand we are dealt which makes us who we are. -Me

murof siht edisni kcuts m'I - PLEH