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Group page not working with call on hold.

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HoustonPiper

HoustonPiper

MIS
Mar 9, 2023
1
US
Have an issue with group paging not working if you have a call on hold. This is an intermittent issue. Never have an issue if just doing a page by itself.

Have this on several 500 stand alone IPO's. They are all running 11.2 or above. All have the same cards installed. Have set this up with the system page button and also with a system short code and does it ether way. They are all j series phones. They have 179's and 1 189. It will happen with ether phone.

This is a trace of the page. Looks like the page sets up but then just keeps inviting. Was never that good with monitor...



14:40:42 189726359mS CMCallEvt: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: StateChange: END=A CMCSIdle->CMCSDialInitiated
14:40:42 189726359mS CMExtnEvt: v=0 State, new=Dialling old=Idle,0,0,Officemanager
14:40:42 189726359mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: Setting Hard Timer 4000
14:40:42 189726360mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: LOOKUP CALL ROUTE: GID=0 type=104 called_party=201 sub= calling=2500 calling_sub= dir=out complete=0 ses=0
14:40:42 189726360mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: ADD TARGET (N): number=201 type=104 depth=1 nobar=1 setorig=1 ses=0
14:40:42 189726360mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: HG(Page,201,10.133.102.94) Requires Routing To Master(0). IsLocalExecutive(1)
14:40:42 189726361mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: PrimeForHGTarget: Page setorig=1 recall=0 resetExtnVars 1 catchcount=0
14:40:42 189726361mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: AddHGTarget Page (depth=1) allowq=0 type=CMNTypePaging
14:40:42 189726361mS CMCallEvt: 0000000000000000 0.268437105.0 -1 BaseEP: NEW CMEndpoint f196322c TOTAL NOW=7 CALL_LIST=3
14:40:42 189726361mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: ADD USER: Kitchen depth=2 disallow_cw=0 dnd=0 real_call=0 group_call=0 type(CMNTypePaging) incl(0x0) excpt(0x0), allow_redir(0) remote=00000000 simult 1 (0) r_lic=T
14:40:42 189726362mS CMCallEvt: 0000000000000000 0.268437106.0 -1 BaseEP: NEW CMEndpoint f19704ac TOTAL NOW=8 CALL_LIST=3
14:40:42 189726362mS CMCallEvt: 0000000000000000 0.268437106.0 -1 Kitchen.-1: NEW CMExtnEndpoint f19704ac, Name=Kitchen, Extn=2504, Phys Extn=2504
14:40:42 189726364mS CMTARGET: 0a85665e10000672 253.268437106.0 102 Kitchen.0: ADD PRIMARY
14:40:42 189726364mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: ADD USER: Sales1 depth=2 disallow_cw=0 dnd=0 real_call=0 group_call=0 type(CMNTypePaging) incl(0x0) excpt(0x0), allow_redir(0) remote=00000000 simult 1 (0) r_lic=T
14:40:42 189726364mS CMCallEvt: 0000000000000000 0.268437107.0 -1 BaseEP: NEW CMEndpoint f1977e04 TOTAL NOW=9 CALL_LIST=3
14:40:42 189726365mS CMCallEvt: 0000000000000000 0.268437107.0 -1 Sales1.-1: NEW CMExtnEndpoint f1977e04, Name=Sales1, Extn=2505, Phys Extn=2505
14:40:42 189726366mS CMTARGET: 0a85665e10000673 254.268437107.0 102 Sales1.0: ADD PRIMARY
14:40:42 189726366mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: ADD USER: Sales2 depth=2 disallow_cw=0 dnd=0 real_call=0 group_call=0 type(CMNTypePaging) incl(0x0) excpt(0x0), allow_redir(0) remote=00000000 simult 1 (0) r_lic=T
14:40:42 189726367mS CMCallEvt: 0000000000000000 0.268437108.0 -1 BaseEP: NEW CMEndpoint f196d95c TOTAL NOW=10 CALL_LIST=3
14:40:42 189726367mS CMCallEvt: 0000000000000000 0.268437108.0 -1 Sales2.-1: NEW CMExtnEndpoint f196d95c, Name=Sales2, Extn=2506, Phys Extn=2506
14:40:42 189726368mS CMTARGET: 0a85665e10000674 255.268437108.0 102 Sales2.0: ADD PRIMARY
14:40:42 189726369mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: ADD USER: Sales3 depth=2 disallow_cw=0 dnd=0 real_call=0 group_call=0 type(CMNTypePaging) incl(0x0) excpt(0x0), allow_redir(0) remote=00000000 simult 1 (0) r_lic=T
14:40:42 189726369mS CMCallEvt: 0000000000000000 0.268437109.0 -1 BaseEP: NEW CMEndpoint f1975664 TOTAL NOW=11 CALL_LIST=3
14:40:42 189726369mS CMCallEvt: 0000000000000000 0.268437109.0 -1 Sales3.-1: NEW CMExtnEndpoint f1975664, Name=Sales3, Extn=2507, Phys Extn=2507
14:40:42 189726371mS CMTARGET: 0a85665e10000675 256.268437109.0 102 Sales3.0: ADD PRIMARY
14:40:42 189726371mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: ADD USER: Sales4 depth=2 disallow_cw=0 dnd=0 real_call=0 group_call=0 type(CMNTypePaging) incl(0x0) excpt(0x0), allow_redir(0) remote=00000000 simult 1 (0) r_lic=T
14:40:42 189726371mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: Page: Not using 2509: Non Tapi User not logged in And FwdU Off
14:40:42 189726371mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: ADD USER: SalesManager depth=2 disallow_cw=0 dnd=0 real_call=0 group_call=0 type(CMNTypePaging) incl(0x40) excpt(0x0), allow_redir(0) remote=00000000 simult 0 (0) r
_lic=T
14:40:42 189726372mS CMCallEvt: 0000000000000000 0.268437110.0 -1 BaseEP: NEW CMEndpoint f1988f70 TOTAL NOW=12 CALL_LIST=3
14:40:42 189726372mS CMCallEvt: 0000000000000000 0.268437110.0 -1 SalesManager.-1: NEW CMExtnEndpoint f1988f70, Name=SalesManager, Extn=2501, Phys Extn=2501
14:40:42 189726373mS CMTARGET: 0a85665e10000676 252.268437110.0 102 SalesManager.0: ADD PRIMARY
14:40:42 189726374mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: CancelTimer CMTCDelayedProcessing
14:40:42 189726374mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: INITIAL TARGETING SUCCEEDED
14:40:42 189726374mS CMTARGET: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: SetNoAnswerTimer Not Starting: 201
14:40:42 189726374mS CMCallEvt: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: StateChange: END=A CMCSDialInitiated->CMCSDialling
14:40:42 189726377mS CMExtnTx: v=2500, p1=0
CMFacility
Line: type=SIPLine 260 Call: lid=251 id=268437103 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIEDtmf (209) CMIEDtmf oob 1, txp 101, rxp 101, fmtp = <null>, misc 21 (misc oob 0 misc rfc2833 1 prio oob 1 prio rfc2833 0)
IE CMIESecurityData (253) 2 item(s)
CMSecurityElement RX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 4)
}
CMSecurityElement TX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 4)
}
Timed: 01/03/23 14:40
14:40:42 189726378mS Sip: (f4f9a338) SIPDialog::BuildSDPFromFastStart
14:40:42 189726379mS Sip: (f4f9a338) SetLocalRTPAddress to 10.133.102.94:46750
14:40:42 189726379mS Sip: (f4f9a338) INVITE SENT TO 10.133.102.76:36698 (reg required 0 registered 0)
14:40:42 189726380mS SIP Call Tx: phone
INVITE sip:2500@10.133.102.76:36698;transport=tcp SIP/2.0
v: SIP/2.0/TCP 10.133.102.94:5060;rport;branch=z9hG4bKf59322729212f98339c5612e7b0ab0a9
f: <sip:CCMSInterface@10.133.102.94>;tag=62ec4b73cab45b9a
t: <sip:2500@10.133.102.94>;tag=63fc847d-25f1fe2c3z5ng4j3t51b3y5kg712n_F2500
i: 1_63fc847d-5df8f532415zi3w595p1s5o4k6m4i29_I2500
CSeq: 2010 INVITE
m: <sip:CCMSInterface@10.133.102.94:5060;transport=tcp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
User-Agent: IP Office 11.1.2.4.0 build 18
c: application/sdp
l: 148

v=0
o=UserA 965701291 231185735 IN IP4 10.133.102.94
s=Session SDP
c=IN IP4 10.133.102.94
t=0 0
m=audio 46750 RTP/AVP 0
a=rtpmap:0 PCMU/8000
14:40:42 189726381mS SIP Tx: TCP 10.133.102.94:5060 -> 10.133.102.76:36698
INVITE sip:2500@10.133.102.76:36698;transport=tcp SIP/2.0
v: SIP/2.0/TCP 10.133.102.94:5060;rport;branch=z9hG4bKf59322729212f98339c5612e7b0ab0a9
f: <sip:CCMSInterface@10.133.102.94>;tag=62ec4b73cab45b9a
t: <sip:2500@10.133.102.94>;tag=63fc847d-25f1fe2c3z5ng4j3t51b3y5kg712n_F2500
i: 1_63fc847d-5df8f532415zi3w595p1s5o4k6m4i29_I2500
CSeq: 2010 INVITE
m: <sip:CCMSInterface@10.133.102.94:5060;transport=tcp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
User-Agent: IP Office 11.1.2.4.0 build 18
c: application/sdp
l: 148

v=0
o=UserA 965701291 231185735 IN IP4 10.133.102.94
s=Session SDP
c=IN IP4 10.133.102.94
t=0 0
m=audio 46750 RTP/AVP 0
a=rtpmap:0 PCMU/8000
14:40:42 189726381mS Sip: (f4f9a338) UpdateSIPCallState SIPDialog::CALL_UP(16) -> SIPDialog::REINVITE_SENT(20)
14:40:42 189726382mS Sip: (f4f9a338) UpdateSDPState SIPDialog::COMPLETE(7) -> SIPDialog::OFFER_SENT(1)
14:40:42 189726382mS Sip: ProcessDtmfFromCM
14:40:42 189726383mS CMMap: IP::SetCodec pcp[511]b0r0 0 -> f57b3f04
14:40:42 189726383mS CMExtnTx: v=2500, p1=0
CMSetupAck
Line: type=SIPLine 260 Call: lid=251 id=268437103 in=0
IE CMIEDtmf (209) CMIEDtmf oob 1, txp 101, rxp 101, fmtp = <null>, misc 1 (misc oob 0 misc rfc2833 0 prio oob 1 prio rfc2833 0)
Timed: 01/03/23 14:40
14:40:42 189726383mS Sip: ProcessDtmfFromCM
14:40:42 189726384mS CMCallEvt: 0000000000000000 0.268437104.0 102 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
14:40:42 189726385mS CMCallEvt: 0a85665e10000671 0.268437105.0 102 PagingEP 201: StateChange: END=T CMCSIdle->CMCSOffering
14:40:42 189726385mS CMCallEvt: 0a85665e10000672 253.268437106.0 102 Kitchen.0: StateChange: END=T CMCSIdle->CMCSOffering
14:40:42 189726387mS CMExtnEvt: Kitchen: CMExtnHandler::SetCurrent( id: 0->268437106 )
14:40:42 189726390mS CMExtnTx: v=2504, p1=0
CMSetup
Line: type=SIPLine 260 Call: lid=253 id=268437106 in=0
Called[201] Type=Paging (104) Reason=CMDRdirect Calling[2500] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=CallIndSigCon CMTR=64 CMST=Default CMU1=ULaw
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIEMediaWaitForConnect (16) CMIEMediaWaitForConnect
IE CMIECallingPartyName (110)(Type=CMNameInternalUser) name=Officemanager
IE CMIEDtmf (209) CMIEDtmf oob 1, txp 101, rxp 101, fmtp = <null>, misc 3 (misc oob 0 misc rfc2833 0 prio oob 1 prio rfc2833 1)
IE CMIECalledPartyName (224)(Type=CMNameInternalGroup) name=Page
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Office Manager
IE CMIERespondingPartyName (228)(Type=CMNameInternalUser) name=Officemanager
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Office Manager
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=2500
IE CMIEDeviceDetail (231) 0a85665e1000066f LOCALE=enu HW=15 VER=11 class=CMDeviceSIPPhone type=197 number=17 channel=0 features=0x20110420 rx_gain=32 tx_gain=32
ep_callid=268437103 ipaddr=10.133.102.94 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x20 is_spcall=0 ignores_dtmf=1
avgsid=<>
IE CMIERedirectingPartyName (232)(Type=CMNameInternalGroup) name=Page
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:100 N:100 R:4) number=201
IE CMIEOriginalCalledPartyName (236)(Type=CMNameInternalGroup) name=Page
IE CMIEOriginalCalledPartyNumber (238)(P:100 S:100 T:100 N:100 R:4) number=201
IE CMIEMohSourceId (247) MOH Source = 255
IE CMIESecurityData (253) 2 item(s)
CMSecurityElement RX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 4)
}
CMSecurityElement TX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 4)
}
Display [Officemanager>Page]
Timed: 01/03/23 14:40
Locale: enu
14:40:42 189726390mS Sip: ProcessDtmfFromCM
14:40:42 189726390mS Sip: SendPhoneCtrlMsgToPhone:Multi-Message
14:40:42 189726391mS Sip: (f4f6dbf4) INFO SENT TO 10.133.102.80 12689
14:40:42 189726393mS Sip: AddSipStimRfc2833DTMF:: RFC2833 DTMF Tx 101 RFC2833 DTMF Rx 101
14:40:42 189726393mS CMExtnRx: v=2504, p1=0
CMConnect
Line: type=SIPLine 260 Call: lid=253 id=268437106 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIEFastStartInfoData (6) 10 item(s)
IE CMIEDtmf (209) CMIEDtmf oob 1, txp 101, rxp 101, fmtp = <null>, misc 3 (misc oob 0 misc rfc2833 0 prio oob 1 prio rfc2833 1)
14:40:42 189726393mS CMCallEvt: 0000000000000000 0.268437104.0 102 TargetingEP: RequestEnd 0a85665e10000671 0.268437105.0 102 PagingEP 201
14:40:42 189726394mS CMMap: PCGP g P[140] originCP_mp pcp[511]b0r1
14:40:42 189726395mS CMTARGET: CMPagingEndpoint 0a85665e10000671 0.268437105.0 102 PagingEP 201 RequestEnd, 5 targets
14:40:42 189726395mS CMCallEvt: 0a85665e10000672 253.268437106.0 102 Kitchen.0: StateChange: END=child CMCSOffering->CMCSConnReq
14:40:42 189726395mS CMExtnEvt: v=0 State, new=Connected old=Idle,0,0,Kitchen
14:40:42 189726396mS Sip: (f4f6dbf4) INFO SENT TO 10.133.102.80 12689
14:40:42 189726397mS CMCallEvt: 0a85665e10000672 253.268437106.0 102 Kitchen.0: StateChange: END=child CMCSConnReq->CMCSConnected
14:40:42 189726400mS CMExtnTx: v=2504, p1=0
CMConnectAck
Line: type=SIPLine 260 Call: lid=253 id=268437106 in=0
IE CMIEDtmf (209) CMIEDtmf oob 1, txp 101, rxp 101, fmtp = <null>, misc 21 (misc oob 0 misc rfc2833 1 prio oob 1 prio rfc2833 0)
Timed: 01/03/23 14:40
14:40:42 189726401mS Sip: (f4f6dbf4) SIPDialog::BuildSDPFromFastStart
14:40:42 189726401mS Sip: (f4f6dbf4) SetLocalRTPAddress to 10.133.102.94:46752
14:40:42 189726402mS Sip: (f4f6dbf4) INVITE SENT TO 10.133.102.80:12689 (reg required 0 registered 0)
14:40:42 189726402mS SIP Call Tx: phone
INVITE sip:2504@10.133.102.80:12689;transport=tcp SIP/2.0
v: SIP/2.0/TCP 10.133.102.94:5060;rport;branch=z9hG4bK3803fa125b5e7a5dd342f649bb3fda29
f: <sip:CCMSInterface@10.133.102.94>;tag=bb789c7c4198fc9d
t: <sip:2504@10.133.102.94>;tag=63fc8579ce6dfc56c1p2w466i594q0663p3ip_F2504
i: 1_63fc8579-38e596cd1u5s173d6cb5w275m4i6v3v_I2504
CSeq: 1732 INVITE
m: <sip:CCMSInterface@10.133.102.94:5060;transport=tcp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
User-Agent: IP Office 11.1.2.4.0 build 18
c: application/sdp
l: 149

v=0
o=UserA 4178303110 435620554 IN IP4 10.133.102.94
s=Session SDP
c=IN IP4 10.133.102.94
t=0 0
m=audio 46752 RTP/AVP 0
a=rtpmap:0 PCMU/8000
14:40:42 189726403mS SIP Tx: TCP 10.133.102.94:5060 -> 10.133.102.80:12689
INVITE sip:2504@10.133.102.80:12689;transport=tcp SIP/2.0
v: SIP/2.0/TCP 10.133.102.94:5060;rport;branch=z9hG4bK3803fa125b5e7a5dd342f649bb3fda29
f: <sip:CCMSInterface@10.133.102.94>;tag=bb789c7c4198fc9d
t: <sip:2504@10.133.102.94>;tag=63fc8579ce6dfc56c1p2w466i594q0663p3ip_F2504
i: 1_63fc8579-38e596cd1u5s173d6cb5w275m4i6v3v_I2504
CSeq: 1732 INVITE
m: <sip:CCMSInterface@10.133.102.94:5060;transport=tcp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
User-Agent: IP Office 11.1.2.4.0 build 18
c: application/sdp
l: 149

v=0
o=UserA 4178303110 435620554 IN IP4 10.133.102.94
s=Session SDP
c=IN IP4 10.133.102.94
t=0 0
m=audio 46752 RTP/AVP 0
a=rtpmap:0 PCMU/8000
14:40:42 189726404mS Sip: (f4f6dbf4) UpdateSIPCallState SIPDialog::CALL_UP(16) -> SIPDialog::REINVITE_SENT(20)
14:40:42 189726404mS Sip: (f4f6dbf4) UpdateSDPState SIPDialog::COMPLETE(7) -> SIPDialog::OFFER_SENT(1)
14:40:42 189726404mS Sip: ProcessDtmfFromCM
14:40:42 189726405mS CMCallEvt: 0a85665e10000671 0.268437105.0 102 PagingEP 201: StateChange: END=B CMCSOffering->CMCSConnReq
14:40:42 189726406mS CMCallEvt: 0a85665e1000066f 251.268437103.0 102 Officemanager.1: StateChange: END=A CMCSDialling->CMCSOGConnReq
14:40:42 189726406mS CMExtnEvt: v=0 State, new=Connected old=Dialling,0,0,Officemanager
14:40:42 189726407mS CMExtnTx: v=2500, p1=0
CMConnect
Line: type=SIPLine 260 Call: lid=251 id=268437103 in=0
IE CMIERespondingPartyName (228)(Type=CMNameInternalGroup) name=Page
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=201
IE CMIEDeviceDetail (231) 0a85665e10000671 LOCALE=enu HW=15 VER=11 class=CMDevicePagingConference type=0 number=0 channel=0 features=0x1 rx_gain=32 tx_gain=32
ep_callid=268437105 ipaddr=10.133.102.94 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x0 is_spcall=0 ignores_dtmf=0
avgsid=<>
Timed: 01/03/23 14:40
 
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