Group overflow not working

[countyweb]

Hi All,

I have an IP 403 phone system.
There is a small office where I want incoming calls to ring around this office for a set time then divert out into the main office if no one answers.

I have this small office on its own group, in th egroup settings I have a 'no answer' time of 3 seconds and an 'overflow time' of 6 seconds.
The name of the group that represents the main office is in the overflow group list.

When I test it the call just stays in the smaill office and will not overflow to the main office.

Can anyone think of any reasons that may be preventing the overflow?
thanks
C

 

[gknight1]

what group type are you using? (collective, linear, etc)

what version are running?

 

[countyweb]

Hi gknight1,

It's IP office manager version 4 (16).
The group is just a basic hunt group I'm not sure of the group type, I had a look around and couln't see where it displayed the group type.
Thanks for your help.
C