Group overflow in IP Office 11 1

[Tech2014]

I have a client using IPO 11.0 that has a collective call waiting hunt group set up. It has six members, and
then overflows to another group with six members. After 50 seconds it always goes back to the voicemail of the first
group, but the IT manager at that location is wanting to have the first group ring for 20 seconds, then the overflow
ring for 30 seconds, and then go back to voicemail.

Isn't the overflow time among the groups constant based upon what the first group is set as? If you have 20 seconds
set as your overflow time, it's going to ring 20 seconds at the first group, then 20 seconds at the second, and then
go back to the first until the call hits the 50 second voicemail timeout, correct?

Thanks for your help.

 

[sizbut]

Nope, once the first group has overflown the call just rings around the overflow group(s) and the original group. There's no subsequent use of the overflow timer of the original or overflow group(s).

Stuck in a never ending cycle of file copying.

 

[RocketJTech]

You could:
1. Create a HG with the same members as the original group.
2. Overflow to this group first, then list the overflow group 3 times
3. Set oveflow timer to 10 seconds

The overflow list would then look like:
Duplicate Group
Overflow Group
Overflow Group
Overflow Group

VM set to 50 seconds

 

[sizbut]

An overflow time lower than the no answer time would be overridden by the no answer time. Otherwise, yes, if both groups are collective, that would crudely do what was asked, but its the no answer time that would control the moving through the list. Set that to 17 seconds and you would be reasonable close to 20/50 (17/51).

Stuck in a never ending cycle of file copying.

 

[Tech2014]

Thank you all. This gives me some info to test with.

 

[Tech2014]

And RocketJTech that is brilliant. I will end up doing it like that.

 

[IPGuru]

Personal Opinion
Collective Call waiting is almost always the wrong group type to be using (at least for the primary group).

to keep calls waiting at a busy group you should have queuing enabled & in most cases one of the hut groups makes more sense any way

If a user if free & their phone rings user should answer it!

If a low volume group with multiple idle users when they all ring at the same time each user reaches for the phone & only 1 gets the call wasting he time of the others.

If a high volume group where all user's are normally busy then it is only going to present to which ever user hangs up 1st so the ring type then becomes academic.

There are some cases for collective ringing but these are best suited to internal processes (such as a door entry system).

The task of a good maintainer is to give the customer what they want (which is not necessarily what they ask for) & steer them in the right direction for their needs





Do things on the cheap & it will cost you dear

ACSS