group listen

[coniglio]

i posted this questions once before but haven't gotten a response so I'm going to repost it more clearly.

My M3904 phone's CLS is set to GRLA (group listen allowed). If I'm on a call on my handset and I want someone else in the room to hear the call (without the person I'm talking to knowing) I simply press my round green speaker key. This works great, but I cannot figure out how to deactivate Group Listen for this call without first putting the caller on hold. Does anyone know if there's a way to shut off the speaker once I've activated Group Listen without first putting the call on hold? thanks for your input.

 

[geirendre]

Momentarily press and release the hook-switch, or lift the handset if you have put it back in the cradle on the phone.
This reactivates the handset.

 

[coniglio]

dear geirendre, that didn't work. When I pressed the switchhook i disco'd the caller. i did it just like you said but i lost the call. any other ideas? I actually dont think it's doable. thanks

 

[geirendre]

Hmm...works on my phone... (So it's doable).
Do you have CLS= HFA on your set?

 

[coniglio]

yes i do. You just press the switchhook? did you figure this out on your own or it is published in any nortel documentation that this is how it's done? I've never seen any explanation of how to deactivate this once you've turned it on for a call.

 

[geirendre]

Rarely use this feature, just know by experience that it work that way.
BTW don't think the GRLA has anything to do with this problem,
this is "handsfree" not group-listen.
I can post a printout of my set tomorrow if you want.

 

[geirendre]

Ok, here goes. This is what my TN looks like:

DES M3904
TN 006 0 00 13
TYPE 3904
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 5
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR PUA MTD FNA HTD ADD HFA GRLD CRPD STSA
MWD RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ROM
RCO 0
EFD
HUNT
EHT
LPK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 5
MLNG ENG
DNDR 0
KEY 00 SCR 54321 0 MARP
CPND
CPND_LANG ROMAN
NAME xxxxxxx
XPLN 27
DISPLAY_FMT FIRST,LAST
01 ADL 16
02 ADL 16
03 ADL 16
04 ADL 16
05 ADL 16
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 12345
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 28 APR 2004

Hope this can help you...

 

[ArchibaldJCox]

geirendre,

You're not using the Group Listen feature on that phone, only the handsfree feature. With handsfree, pressing and releasing the hook switch will work. Apparently with Group Listen it does not.

coniglio,

I haven't been able to find anything about how to release the group listen feature, other than possibly going through the menu in the phone and turning it off? I don't have a lab switch I can test that on or anything though.

Arch

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[coniglio]

your set is programmed for group listen DENIED. GRLD. I am not talking about the handsfree feature. I am talking about group listening allowed. This allows me to press my speaker key while talking to the party ON THE HANDSET and anyone else in my office can hear our conversation through the speaker (which is muted so the caller doesn't know their conversation is being heard). However, if i no longer want the person in my office to hear my conversation i can't figure out how to deactivate Group Listen. thanks.

 

[coniglio]

sorry guys, i got Archibald's post after i replied. i don't think it is possible to turn it off. thanks for all your help.

 

[coniglio]

Same exact question here. It's frustrating. When you find out the answer let me know. Thanks.

 

[coniglio]

please ignore the last post from Coniglio. That was actually my boss who was sitting at my desk and decided to play around with my computer. I don't want you to think I'm a total flake.

 

[rfontanez]

When you are in group listen mode, press the round speaker button again. This takes you to another mode that sounds like speaker only, no handset. Then press the round speaker button again and that takes you back to handset only mode.

 

[coniglio]

rfontanez, worked like a charm. Thank you! Now why can't Nortel simply print that in the user guide? Thanks for your help.