Group hunting with external numbers

[Gezaba]

Has anyone an idea how to solve the following problem?

There is a group hunting group with internal and fixed remote extensions. This means, that they can receive local calls when the GH tries to give them a call. As the originating GH doesn't realizes, that the remote extension is busy, this member will be excluded from the group. The remote extension doesn't realizes, that it is excluded. After a while all remote members are excluded. SW is BC11.

 

[lalrl]

Normally a gh-member will not be excluded from gh if MEX is busy. Only at "no answer" this can happen - depending on aspaparnum=178. parval=1 will prevent this.

And you should make sure, that calls to and from the MEX will not bypass the MD.

And MEX should deactivate itself as answerposition via *21*own number# and reactivate with #21# to signal, that agent is not ready or ready.

 

[Gezaba]

This is exactly what I tought. The problem arises in conjunction with calls bypassing the MD and going directly to the remote extensions. The exclusion happens at "no answer"....
Is there any way to handle the situation when the remote extension receives a direct call, bypassing the MD? According to your opinion, can the PARNUM=178 PARVAL=0 help?
(It is difficult to test it, because no remote access is allowed in this MD.)

 

[lalrl]

I will test it tomorrow.