Group Hounting Data (GHGRI)

[demys80]

Good Morning forum,
I have a problem with GHGRI:When I call the group says to me that the members of the same group are absent and resolves the single problem removing every element and to insert it newsly.What is the unit of program for restart group Hounting Data??(realese BC10). Thanks and good day!

 

[fouesnant]

Hi

This problem appear when all members are made absent from the group. To make a memnber absent, is to not answer to the GH calls. After the timer of ringing on no answer, the call is presented to an other agent and so on (CDINI of the agent to the group).

To be present again, simply make offhook/onhook.

 

[mundus]

Hi' maybe aspap 178 can help you:

PARNUM=178, PARVAL=D 1
0 PBX members will be excluded from group at diversion on no answer
1 PBX members will be retained from group at diversion on no answer

 

[demys80]

Thanks a lot....what is the unit for GH in BC10????
have a nice day!!!

 

[whosrdaddy]

demys80,

restarting a program unit for a "normal behaviour" is a very bad idea. lifting the handset of the GH member telephones is enough to make them available again to the group. configure your GH members so that they can't divert on no answer or busy, the aspac mundus mentioned is only available from BC11.

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[fouesnant]

HI demys80

The solution to your problem is to understand the way the GH member works; why do they not answer the calls? Do you think it is a normal behaviour?

 

[dusyi]

For our Application System the solution is:

/* For some customers PBXMEMBER must */
/* be present after diversion */
/* at no answer */
/*-----------------------------------*/
/* */
/*Assembly.Solution: */
/* */
PCASI:UNIT=DER,CI=21-DER,REV=3-R4A,IA=1DD04,RA=1DD0C,BYTE=6;
BNE CPS10;
MOVEQ #1,D3;
MOVE.W D3,($33A,A6);
JMP (PROGSTART+$1DD2E);
CPS10:;
END;
!A;
PCACS:UNIT=DER,CI=21-DER;
Y;
PCCOS:UNIT=DER,CI=21-DER;
Y;
/*=================================================*/

 

[GFDANNHAUSER]

Also, #21# removes the divert

br
George