Group Distribution to Mobiles

[Planetmaker]

Hi, our support desk operates through UCCX however in the event of staff not able to get in we'd like to direct the calls to their work mobiles by manually directing the Route Point to a group number.
My first thought would be to add point CTI points to the line group that would then forward to the mobiles but the system will not allow me to add them.

This is because adding directory numbers that forward to mobiles didn't work. ( BTW, all CSS' are configured correctly to ring mobiles )

Please let me know if there is anyway to achieve this - I know that the call wouldn't bouce around the mobiles but just a way to distribute the calls on a longest idle basis would be fine.

CM 4.2(3)
Thanks in advance

 

[trvlr1]

Because this proposed set up would include Mobile phones that the PBX has no control over, you will find that trying to route by longest idle will not work. If the user is on another mobile call, the phone system will not know that and will send a call. All it sees is a number to call with no information to say if it is busy or not.
Your best bet might be to set up a round robin scenario, where a list of numbers are called one at a time, advancing one number for each call transferred, so the same person does not get all the calls.

 

[Planetmaker]

Yes but the problem is getting a call that is redirected to a group to ring where the exts contained within the group point to.
Calls to the group do not follow exts forwards hence we cannot get the calls to the mobiles.