Group call's rerouting

[T8keiteasy]

Hi,

A friend of mine has set up a group containing IP users.
No answer Call rerouting works out.
We would like to reroute calls when all users are busy, or when users are not available (thru FAC).

It seems it doesn't work. when all users are busy, no answer call rerouting still working...but busy call rerouting doesn't.

Does anyone has an idea to make it works ?

Plateform is ICP 3300

Regards

Now, it's about French users too !!!

 

[kwbMitel]

I believe you need to set the routing against the hunt group pilot for first alternative routing.

If you've already tried this and it doesn't work...?


*******************************************************
If we don't take care of the customer, Maybe they'll stop bugging us.