Greetings Erased!

[cipher7836]

IPOFFICE 5v2

We have two units at two different locations. At location two for some reason user's greetings get erased all except for a few people. When they try to rerecord it prompts for a password which no matter what I change it to it doesn't take.

Also, the main problem is that when people call extensions and try to leave a message they get "Welcome to IP Office..please dial extension and password." WTF????

This happened just from one day to the next! Any ideas?

 

[DigitelD]

Essential or Preferred?

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[IPGuru]

check you user names
remove any trailing spaces.

Computers are like Air conditioners:-
Both stop working when you open Windows

 

[cipher7836]

We rebooted vmpro, and everything came back. Why this is happening I have no idea. It'll be fine now and a few weeks later it'll start up.

 

[amriddle01]

Sounds like an SCN with multiple VM Pro servers to me

Not happy with Avaya ATM....

http://www.ipoffice.tel

 

[cipher7836]

We have two sites and one vmpro at the main site. Site #2 uses vmpro at the main site. But the main site wasn't affected. It was just the second site, and a few users were left unaffected by the issue. It's kind of odd, really.

 

[avayastrongman79]

To avoid losing all greetings, recordings, wav files you can copy the VM folder out of the Program Files/Avaya/IPOffice/Voicemail Pro/ directory and add to your system back up/folder of a config and vmpro call flows and extract to flash drive or external media.

This may be redundant or an obvious process to follow, but I just wanted to share it with you. For each IPO customer I work on, I provide them with a similar set of back up files periodically.

 

[tlpeter]

The current verdion of vmpro can do automatically backups.
Press f9 and go to housekeeping and configure the backups.


BAZINGA!

I'm not insane, my mother had me tested!

 

[avayastrongman79]

Thanks TL, good info!

 

[tlpeter]

It is
It can do daily, weekly and monthly backups.
Also an immediate backup can be done if you want have one straight away.


BAZINGA!

I'm not insane, my mother had me tested!

 

[sizbut]

Out of interest, how new is Site 2?

 

[cipher7836]

Site 2 is just a few months old, but what a pain it is. I think the office was like a demon shop before we moved in because the strangest things happen on their equipment.