our company is experiencing an increase in disappearing or undeliverable emails going into or coming out of China, Taiwan, and other asia-pacific countries.
no matter the nature of the error (550, spam blacklist, just plain gone into the ether), there is some days that mail goes and comes fine and others where it does not.
the problem is the days where it does not work are more and more frequent and seriously interfering with business.
Our ISP tells us there is nothing that can be done, that all mail hosting companies are experiencing this.
We have an office in Shanghai and it is inconceivable to us that we must revert to phone and fax for communications.
Please, is there anyone who can offer suggestions to troubleshoot and hopefully resolve this?
many thanks
amy
no matter the nature of the error (550, spam blacklist, just plain gone into the ether), there is some days that mail goes and comes fine and others where it does not.
the problem is the days where it does not work are more and more frequent and seriously interfering with business.
Our ISP tells us there is nothing that can be done, that all mail hosting companies are experiencing this.
We have an office in Shanghai and it is inconceivable to us that we must revert to phone and fax for communications.
Please, is there anyone who can offer suggestions to troubleshoot and hopefully resolve this?
many thanks
amy
