Grand Total Help

[SchuhTL]

I cannot find a way to calculate Grand Total Calls below. I have the Technician Calls total's for Group #1 below. I need a way to sum ALL of the Technician Calls total's for each technician, overriding GH#1 or count every call_id(unique field) for each technician, overriding GH#1. The details section is hidden but it contains a unique call_id and some other misc. data. I am using CR8.5. Thank you in advance for your help. The report needs to look something like this.

GH#1// Opened less than 15 days
GH#2// Technician1 Calls: 100 Grand Total Calls: 140 Percent: 71%
GH#2// Technician2 Calls: 75 Grand Total Calls: 145 Percent: 52%

GH#1// Opened between 15 – 29 days
GH#2// Technician1 Calls: 25 Grand Total Calls: 140 Percent: 18%
GH#2// Technician2 Calls: 55 Grand Total Calls: 145 Percent: 38%

GH#1// Opened between 30 – 59 days
GH#2// Technician1 Calls: 10 Grand Total Calls: 140 Percent: 7%
GH#2// Technician2 Calls: 5 Grand Total Calls: 145 Percent: 4%

GH#1// Opened over 60 days
GH#2// Technician1 Calls: 5 Grand Total Calls: 140 Percent: 4%
GH#2// Technician2 Calls: 10 Grand Total Calls: 145 Percent: 7%

 

[Naith]

Post your current formula for deducing calls. All you should need to do is copy that formula and amend it to not include the greater than/less than days condition.

Naith

 

[SchuhTL]

Naith

I am just doing a distinct count of the call_id's for each group. My first group is grouping the calls by the amount of time they have been opened and the second group is grouping each Technician that opened the call in the first group. I need to find a way to total the calls for each Tech. regardless of how long they have been opened(first grouping).

 

[SmpTraining]

You might find it easier to include a subreport in the report footer section that displays the totals for each technician. Steve Phillips, Crystal Consultant

 

[Naith]

If GH2 is based on the Technician, then you can achieve the total calls by tech by using a formula like:

DISTINCTCOUNT({Tech.Calls},{YourGH2Field})

Naith

 

[SchuhTL]

Naith-
If I implement DISTINCTCOUNT({CALL.CALL_ID},{TECH.FULL_NAME})and put it in the Group2 section I still just get the opened call count for each Tech for each item in Group 1. If tech1 had 5 calls opened for less than 15 days(Group1) and 10 calls opened for 15-29 days(Group1) I need the total calls opened for tech1 = 15 calls. Does that make sense. I am terrible explaning what I need, I hope this helps.

SMPhillips- I have thought about using a subreport but would rather not if I can get around it.

 

[Naith]

Of course. I apologise for not paying closer attention.

DistinctCount will not work whilst the Technician is a subgroup of the Call Open Time, only if the groups were the other way around.

I think Steve introducing subreports is the way to go. However, I would split GH2 into two sections, and insert the subreport in GH2a. In the subreport, you're grouping all calls by Technician, and using a shared variable to return the total number of calls to the GH2b section which you display as in your initial post, whilst GH2a is made as small as possible and all the subreport sections are suppressed.

Unless you have an easily finite number of Technicians you can explicitly account for in a formula, outside of a subreport, anything working out Technician totals inside GH1 is going to be limited by the period grouping.

Naith

 

[SchuhTL]

Thank you both for your help.