Grafical RTR problem 1

[joynew68]

My configuration: CCMS,CCMM, CCMA, CCT,CCT.

My call center is opened from 8 to 23.
So for RTR I have configured:
Data Collection Interval 15 hours
One of interval starts at 8:00.

At 14:00 both Grafical and Tabular RTR have been refreshed (calls answered=0 etc)and the new interval has been started.

What I should check to solve this problem please ?

Thanks,

J.

 

[Milesprower]

The Real Time Data collection interval has to be a factor of 24 hours. For example, 15min, 30min, 1 hour, 2 hours, 3 hours, 4 hours, 6 hours, 8 hours, 12 hours.

I thought the system would not let you enter a value other than these.

For your center, I would set the interval to 24 hours starting at 8am.

 

[joynew68]

Works great now.
Thanks,

J.