gp calling won't overflow

[papabear762]

CKE4 upgraded to Magix R4 software. Calling gp set up to overflow on a delay to the vm. It won't go. Any ideas.

A Group # : 771 Group Type : AutoLogin
A Call Distribution Type : GROUP RING

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 60
A Repeat Secondary Announcement: Yes

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 20
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1 101
A 2 102
A 3 103
A 4 104
A 5 105
A 6 106
A 7 107
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 801 802 803 804 805 806 807 808
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION

Thans guys
John

 

[tdaugirdas]

The reason it will not flow to voicemail is that you have Group type set to "Group Ring". An 'all ring" group will never flow to voicemail. You can program around this - using a loopback. Do a search on "all ring" or "group ring" and you will find my previous post on how to do the workaround. You also need a voicemail box designated as Autoattendant type set up in voicemail for ext 771. In an 007 MLM - that would be a type 15 voicemail box for AA1. In Magix Messaging you just set it as an autoattendant voicemail box.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[papabear762]

thanks tom

 

[papabear762]

Sorry Tom, but I have searched for almost 2 hours for your previous post and can's find it. I did the "search" and I have surfed this forum using the page buttons. No luck. Would you know about when or what month you posted it?

thanks,
John

 

[tdaugirdas]

Click on my name under MVPs - then click on threads started - there were only 16. The 5th or 6th one down explains the procedure...Tom

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[papabear762]

Thanks again. I kink of suspected what you did, but wanted to have some kind of verification.

John

 

[tdaugirdas]

It works like a charm - even though it is not supported by Avaya. I could not get it to loop through twice though - so keep that in mind.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[papabear762]

No problem. The customer says, "theoretically", all calls are to be answered by a person...it should virtually never get to this anyway... We have all heard that one before. So this should be low volume traffic. Thanks for the help. Always appriciated.

John

 

[papabear762]

Worked great. I was also haveing a problem getting the selector codes to transfer back out to 771 (to que), but just set the vm to transfer to 774(class of service 20 on 007), overflowing to 771. All is well and customer is finally happy. Thanks again for all the feedback.

John