We have GP 7.5 running on a windows 2003 server w/ SQL 2000 sp4, we have another server that use to be a DC running windows 2000 server, this server (old DC) here is not used for anything, but when we shut it down GP which runs on a completely different server seems to run extremely slow when trying to print or log into GP or switch databases within GP as soon as we turn on the old server then GP is ok, any ideas would be greatly appreciated.
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GP 7.5 slows to a crawl on certain functions
- Thread starter tperachio
- Start date
VictoriaYudin
IS-IT--Management
Based on what you're describing, I would think that something that is used (or at least referenced) by GP is looking for the old server.
There are a lot of things to check, but without knowing the details of your GP install or network, I would start with the Dex.ini files on the computers running the GP application to see if anything in them is referencing the old server.
Is the slow performance on every computer running GP? Do you have the GP application installed on the SQL server? Is it slow there as well? Are there any errors in the Windows logs on the computers where GP is slow? Is GP the only place where you see the slow performance when shutting down the other server? No other applications are affected? Browsing the network and copying files across the network is fine? Any 3rd party products or customizations?
Victoria Yudin
Dynamics GP MVP 2005 - 2011
Use Crystal Reports and SSRS with GP:
blog:
There are a lot of things to check, but without knowing the details of your GP install or network, I would start with the Dex.ini files on the computers running the GP application to see if anything in them is referencing the old server.
Is the slow performance on every computer running GP? Do you have the GP application installed on the SQL server? Is it slow there as well? Are there any errors in the Windows logs on the computers where GP is slow? Is GP the only place where you see the slow performance when shutting down the other server? No other applications are affected? Browsing the network and copying files across the network is fine? Any 3rd party products or customizations?
Victoria Yudin
Dynamics GP MVP 2005 - 2011
Use Crystal Reports and SSRS with GP:
blog:
- Thread starter
- #3
Victoria, these are great questions, there are a lot of things that were set in place before I arrived here, i will try to answer some of your questions.
1. the slow perforamce is not on all computers, but on quite a bit of them.
2. GP application is installed on the sql server but it is not really used from there.
3. No errors in the windows logs, though we do have KDC errors on our domain controllers with an event id 11, source KDC, the error message states (There are multiple accounts with name MSSQLSvc/hqsql01.domain.com:1433 of type DS_SERVICE_PRINCIPAL_NAME, not sure if this is related to the problem.
4. GP is the only place were there is a slow down, all other apps run ok, browsing the network and all others functions within our network is ok.
1. the slow perforamce is not on all computers, but on quite a bit of them.
2. GP application is installed on the sql server but it is not really used from there.
3. No errors in the windows logs, though we do have KDC errors on our domain controllers with an event id 11, source KDC, the error message states (There are multiple accounts with name MSSQLSvc/hqsql01.domain.com:1433 of type DS_SERVICE_PRINCIPAL_NAME, not sure if this is related to the problem.
4. GP is the only place were there is a slow down, all other apps run ok, browsing the network and all others functions within our network is ok.
VictoriaYudin
IS-IT--Management
So as a first step...compare the dex.ini file (inside the GP install folder) on a computer that is experiencing the slowdown to one that is not. Any differences?
Victoria Yudin
Dynamics GP MVP 2005 - 2011
Use Crystal Reports and SSRS with GP:
blog:
Victoria Yudin
Dynamics GP MVP 2005 - 2011
Use Crystal Reports and SSRS with GP:
blog:
- Thread starter
- #5
VictoriaYudin
IS-IT--Management
Well...that would have been an easy fix...sorry. Unfortunately, usually in situations like this you have to do a lot of searching and testing to see what the issue is, as there are so many possible causes.
I would suggest posting the error in your post above on a SQL Server or Windows forum to see if anyone can give you an idea of what that means. In case it is relevant.
I would also see if you can determine what the differences are between the computers that do not experience the slowdown. Maybe do some testing like logging in with different Windows users and GP users to see if you can find a pattern?
Victoria Yudin
Dynamics GP MVP 2005 - 2011
Use Crystal Reports and SSRS with GP:
blog:
I would suggest posting the error in your post above on a SQL Server or Windows forum to see if anyone can give you an idea of what that means. In case it is relevant.
I would also see if you can determine what the differences are between the computers that do not experience the slowdown. Maybe do some testing like logging in with different Windows users and GP users to see if you can find a pattern?
Victoria Yudin
Dynamics GP MVP 2005 - 2011
Use Crystal Reports and SSRS with GP:
blog:
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