Goto Cover button

[alienpotato]

I have 2 reception phones that have the 'goto cover' button and they can be used to transfer calls directly to users' VM. These 2 phones are 8434Ds.

Problem is that on any of the other phones in the office 2410, 2420, 6408D+, 6424D+, I can't get the button to work. When I have a call on the line and I press 'goto cover' nothing happens.

I don't think it's COS/COR as they are using the same ones.

Any help would be appreciated.

Sean

 

[big70]

You must put in a coverpath number at the phone.
Change station xxx ann fill in the coverpath.

You can do a list cover-path to see witch are already defined and can do a ad cover-path xxx to ad a new one.


Greets Peter

 

[1a22ip]

I think that because the attendant is auto start by default is why you dont need press transfer first. On the stations you will need to press Transfer then Extension Then goto cover then transfer again.

Hope this makes sense
ED

1a2 to ip I seen it all

 

[alienpotato]

@big70, all these phones have cov paths

@Ed, I tried your suggection and you are correct sir, I was doing it wrong, I had to get the girls at reception to teach me how use the feature, very embarrassing.

Thanks for the help.