A while back I put up a post on Genesis Systems MAC's package (GenSwitch) Well our site finally got the system and I have to say that it is very impressive. Although now I'm not doing any work with OTM at our site
(now moved back to network managing). I will say this the product does not do everything OTM does but as a complimentary package to OTM it is great for cutting costs. We have now trained regular office staff to do MAC's. The interface is amazing (i'll post pics later) Each phone set (there are alot and there always adding)comes up and you just select the features on that particular set you want to change. You can submitt now or post for a later time. Its impressive. One more thing they are going web based in the next few months.... and by the way its a lot cheaper than OTM.