Good documents as guide for implementing softphones.

[ZebrAYA]

When surfing the avaya website I’ve found documents somewhat useful on configuring IP phones, but softphone is rather lacking of info
I’ve tried to make my best at it after purchasing a demo kit of avaya IP500 with 2 softphones (IP audio enabled softphone) but I always get stuck with this two errors.
- Failed to register with IP Office for VoIP operation - contact your system administrator
I know that the best practice is assign the Softphone profile to the corresponding users via user rights and phone manager options.
Anyway I have done it so, and it’s been a mess with this softphones
since price of license of softphone is very similar to price on a 5610 IP hardphone, I supposed the softphone has to be a good software worth the money.


[Always Close your threads for avoiding other people to entangle]

 

[amriddle01]

You also need the Phone manager Pro licence to run softphone. If you have this have you taken Qos packet scheduler off the network conection you are using?

ACS - IP Office Implement

 

[CarGoSki]

Be sure to turn VoIP on in PM.

 

[amriddle01]

Also run the Avaya firewall batch file if you have done the above with no success

ACS - IP Office Implement

 

[intrigrant]

Softphones are a pain in the ass, usually used over a VPN connection without any Qos and then they start complaining about the speech quality.
If there is a slightest possibility to avoid Softphones then take you change and do not use softphones.
Consider PMPro telecommuter mode first, Mobility features work fine and a VPN Phone does work nice too.
All these are much better options as a softphone.

 

[ZebrAYA]

mr Intrigant
i've heard many opinions like yours,
now the fact is that usually our customer wants softphone for the people that needs more mobility, flexibility, accesibility and they need it AT ONCE!

So whats the Avaya Deal, giving us a gadget that doesnt works (well it works on the avaya labs I guess) most of times and is as expensive as a 5410 hardphone?

think we gotta complain about it.


[Always Close your threads for avoiding other people to entangle]

 

[tlpeter]

Give that user a cellphone

The softphone is good but it can have too many problems that Avaya can not control !!!


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[gddoec]

Make sure you have enabled VoIP in preferences and make sure that user has user rights for softphone assigned.

Even if you get that error, if you get the speaker and microphone popup, you should be ok.

You cannot run IP Softphone off terminal services.

You can uncompress the voice to use more bandwidth if you are gettting poor sound quality issues

 

[intrigrant]

now the fact is that usually our customer wants softphone for the people that needs more mobility, flexibility, accesibility and they need it AT ONCE!

I did NOT advise not to use SoftPhones, i advised to avoid them as much as possible.
If they want flexibility, mobility and accesibility then use mobile twinning with the option "mobility enhancements" activated for that user.
The mobile user then can accept calls forwarded by IP Office and the user can transfer these calls back to IP Office or whereever using the same ISDN channel.

 

[Sorpio]

i mentioned that it is better to uninstallfirst than doing an upgrade if you come from 4.1 to 4.2