Goldmine report showing daily call logs

[jbrewer411]

I would like to create a custom Goldmine report (or edit an existing one) that shows me daily phone log stats, listed by day. For each day, it would list total calls made and the number of each type of call result (sale closed, wrong number, left message, etc). So each row would show something like:
TotalCalls Sales Wrong# Maybe N/A
50 18 12 10 10

I have these results classified in my call logs in the Result field.

Any ideas??? Does anyone have a report like this that they could send to me?

 

[steveluc]

I have developed similar reports for clients. The GoldMine report writer is probably not the best candidate for this report, but it can definately be done. I can't send you a copy of any reports, as they are in their possession and ownership. However, you will need to create one or more sort levels (user, date) and build a number of dbase expressions to check for various result codes.

.if. conthist->resultcode="ABC".then.1

Place the expression in the sort footer with the total value option turned on.

Let me know if you have any further questions.

HTH

Steve Luc
Thinsolutions
sluc@thinsolutions.com