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Goldmine alarms

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SGP1

Technical User
May 4, 2005
17
GB
Hi - can anyone help me with 2 probably simple problems---------------
1. is it possible to alarm incoming emails so an alarm pops up on the front screen - i know it shows in the inbox in the email centre and if i forward an email i can manually alarm it - but for standard email i want a visual alarm that will either flash or stay on the screen till acknowledged
2.also, as our email comes in under an info address, only 1 person gets the mail and then has to forward to the relevant person - i have tried to get goldmine to recognise the internal sender and forward the incoming response to them , rather than having to forward - i either can't get it to work or i'm setting it up incorrectly.
would be really grateful for any help as dealing with emails each day is becoming an huge task
Many Thanks
SGP1
 
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