GoldMine 7.0 Delivering Windows Error Message

[RapidReporting]

Hello. When trying to access archived email file folders in (specifically from this month and year), we have a user who gets a "Windows Error Message" that shuts the program down when any of the buttons "Don't Send"; "Report" buttons are clicked.

Any ideas?

thank you.

 

[goner]

sounds like there's an ugly message with malformed HTML in there or something. I'd go to the activity list's e-mail tab and take a look at the newest and oldest messages in that month and consider deleting them (especially if they appear to be useless/spam/HTML) and seeing if that helps the e-mail center folder display.

Doug Castell
Castell Computers

http://www.castellcomputers.com

 

[RapidReporting]

Thank you. This was good advice for a start to finding a solution. Interestingly enough though, it would not pull up email from the date range of "Yesterday" (when the email was sent); but did pull up activity from "This Week", but it only shows today's email activity. Any ideas?

Thank you again.

 

[goner]

try an SQL query to look at the contents of that folder?

select * from mailbox where userid='BILL' and folder='Sent' and folder2='July 2009'

Doug Castell
Castell Computers

http://www.castellcomputers.com

 

[DJHunt]

You will have to remove the errant e-mail message before this will work properly.

DJ Hunt
Phone: (978)2-3333
WebSite:

http://www.DJHunt.US

- The Hacker's Guide to GoldMine Premium
- One-on-One GoldMine Technical Support ( Fee Based )

http://www.DJHunt.US/Default.html