themrrobert
IS-IT--Management
hello all,
we're running gm 6.7 and every time we try to delete an email from say the outbox or deleted box, it crashes with the useless ( Windows error message) program has crashed dialog, no error code or anything.
I tried deleting the mdx file and rebuilding the index and I tried deleting the entire mailbox.dbf and starting with a blank mailbox and tried to delete a test email with the same problem.
it uses an exchange smtp server, but I did a wireshark trace and the program crashes before a connection to the mail server was even initiated, so I ruled out an issue with the mail server.
Windows xp sp3
what else could I try? the program crashes on every computer that connects to the goldmine database/ fileserver, not just one.
any input would be greatly appreciated.
thanks!
we're running gm 6.7 and every time we try to delete an email from say the outbox or deleted box, it crashes with the useless ( Windows error message) program has crashed dialog, no error code or anything.
I tried deleting the mdx file and rebuilding the index and I tried deleting the entire mailbox.dbf and starting with a blank mailbox and tried to delete a test email with the same problem.
it uses an exchange smtp server, but I did a wireshark trace and the program crashes before a connection to the mail server was even initiated, so I ruled out an issue with the mail server.
Windows xp sp3
what else could I try? the program crashes on every computer that connects to the goldmine database/ fileserver, not just one.
any input would be greatly appreciated.
thanks!