GNAV pro real time view issue

[gsxrguy2002]

Hello,
I am having an issue with GNAV pro real time view. An agent appears on the desktop as ready mode however the agent is on a call from the ACD queue. The refresh rate is set to default (5). This issue is system wide with various agents.
Gnav pro ver. 8.0.244

Any ideas would be helpful.

 

[belevedere]

Is your desktop operating system compatible with version 8.0.244? Did this issue happen since day one, or start recently?
I found that issues that crop up for no apparent reason are usually corrected with a GNAV server reboot. If you choose a reboot, follow the proper procedure listed in the manual, chapter 6.
You can find notes on the procedure at

http://www.nectekhelp.com