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GMSM GMSS integration

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mushymoo

mushymoo

Technical User
Jan 30, 2003
5
GB

We are integrating the two systems and are experiencing problems with ticket transfer.
The service did run once and now does not work at all.
Any suggestions?


The other integration problem is finding info about the 'send to GMSM record owner' under the accessory tab in Heat. Where can I get info about how to config this? or can anyone suggest how to do this?

Thanks



 
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Mushymoo,

Send to GM Record Owner will schedule an internal GoldMine e-mail message to that user - its not very good and only works with Record Ownership within GoldMine.

For the ticket stuff, you best option is to look at inaport for HEAT
HTH.

Regards,

Richard.
PRIOR Analytics UK
Experts in Customer Relationship Management
 
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