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Global Alerts in Vantage 803305k

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rhonda2008

IS-IT--Management
Dec 19, 2007
2
US
I need help with global alerts in Vantage and the tech support at Epicor is useless.
I have created Global alerts that let engineering, sales and management know when a quote is in a certain stage, the alerts are sending an attachment called alert.mfgsys that is suppose the open the corresponding quote but when the recipient clicks on it, it opens an additional session of vantage and when you sign into the additional session it doesn't even take you to the quote. So it is pretty useless.
Can anyone tell me how to make this function work???
Thanks in advance
 
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