Give IVR

[dannoWI]

We have six Symposium sites, not all will have callpilot.
How else can we send callers to a menu without Symposium giving up control of the call?

 

[mte0910]

You can't have your cake and eat it too.

Symposium communicates with callers via MeridianMail/CallPilot. Without one of these two voicemail systems, you cannot give menu options to callers IN symposium.

If you have another voicemail system in these sites, or if you have an IVR, you can start the caller off in those systems for menuing, and then route them to a Symposium controled CDN for treatment and delivery.

 

[Supernn]

You loose control over the call as soon as the call leaves a single SCCS. With NCC (Network Control Center) you can link the sites together, so the call never leaves SCCS.
As the call remains at the prime location until the agent at the site with no CallPilot is available, you do not need it there.

You need to upgrade your SCCS to SCCS 350 I think...

 

[johnpoole]

post are right, if your network is pri, i would look at having a single cp network wide.. we added ivr to out cp and use it from all sites, works just like the book said it would

john poole
bellsouth business
columbia,sc

 

[dannoWI]

Thanks, some more details maybe it will help me get this clear.
Site A: call comes into on-site Symposium and Q's for 2minutes before the caller gets a menu with a choice to leave a message or return to Q. The menu is in Call Pilot at Site B which also has our Symposium NCC.
Right now when we send the call to Call Pilot it leaves symposium and comes back as a new call. There is PRI between sites. Can we give the caller the menu without symposium giving up the call? Can't be front-ended.

 

[lretrievers]

I believe the Call Pilot and Symposium need to be at the same site in order to do what you need. You can give a menu section in the middle of a script and it would be recommended that you use access ports rather than GIVE IVR ports to do this.