Give IVR xxxx with Treatment yyyy 2

[Imstillhere]

How do these two commands work..In my case
GIVE IVR = Call Pilot 4.0 (Symposium is 5.0)

In every GIVE IVR XXXX I see in my scripts, xxxx= 8023
which is my symposium voice services SDN.
Is this always standard to get the call first to your Symposium voice services SDN?

the WITH TREATMENT varies , is this number an SDN or is it a call Pilot application ID? I have cases where SDN'S and Application ID's have the same 4 digits but are toally different, but either could make sense if a call was sent there.

I have what appears to be an outdated scripting guide, this guide only references Meridian Mail, and is pretty vague on the two terms only stating the obvious.
GIVE IVR = deliver call to a voice messaging system.
WITH TREATMENT = treat with a menu or announcement.

Can someone please enlighten me on this subject.

Thank you.

 

[pronei]

The definitions you have are still correct.

the GIVE IVR statement will send a call to the CC IVR ACD DN, which basically means, its going to your voicemail server throught the IVR ports configured on your CCMS.

the WITH TREATMENT statement tells your voicemail system what to do with the call it just received.

Example,

GIVE IVR 3591 WITH TREATMENT 3333

In this example, 3591 is the IVR ACD DN. 3333 is a user's mailbox. That statement will send the call to the voicemail system via IVR and goto mailbox 3333 once it gets here.

WITH TREATMENT can be any mailbox or SDN defined in your CallPilot/MM VM System.

 

[Imstillhere]

So "treatment" will never refer to an application ID ?

 

[pronei]

Treatment can refer to almost any number configured in Callpilot/MM. Whether it be a SDN or VM Box. I've never used an APP ID as a Treatment, so I couldn't comment directly on that. I would assume it would work, but again, I have never tested myself.

 

[Imstillhere]

Ok , thank you.

 

[dj4020]

Example,

GIVE IVR 3591 WITH TREATMENT 3333

In this example, 3591 is the IVR ACD DN. 3333 is a user's mailbox. That statement will send the call to the voicemail system via IVR and go to mailbox 3333 once it gets here.

Actually the first part is correct the second part is incorrect. In mermail treatment referred to an announcement ID there you would record your announcment. In Callpilot it is still an announcement but you would use name of announcement rather than number Callpilot forces you to use an alpha character as first character in name of announcement. This allows you to give a descriptive name to the announcement making it easier to understand your script.
Nortel documentation can be very confusing when working with GIVE IVR or GIVE CONTROLLED BROADCAST ANNOUNCEMENT reason being is they use terms that are the same in both descriptions of how to use. GIVE IVR usually is more for specific type of announcements where GIVE CONTROLLED BROADCAST ANNOUNCEMENT use access ports where you can use one voice prompt that would be common in all script i.e. Closed message, Greeting, etc would be better for you to get an updated Voice Processing Guide. Good Luck going forward.

 

[Imstillhere]

Thank you, That was pretty helpful. I will be going to school soon for Syposium 6.0 Im getting a much better grasp on Symposium now so the school should be very helpful in filling in all the gaps. Thank you for the response. I will look for the guide you suggested.

 

[pronei]

I disagree, in the example I gave, it will do EXACTLY as I said it would, I use it often, although I generally define a IVR_Box_cv with a specific VM box number or SDN I want to send that call to.

 

[Imstillhere]

I will make some test scripts and use SDN'S,ApplID's,mailboxes and see what happens when. Not today though

Thank you both !!!

 

[dj4020]

pronei perhaps this would work what you've described it is just not born out in documentation. Not the first time I've seen that happen did not mean to offend in Nortel there are many ways to skin a cat. But out of curiousity once you've sent this caller to the mailbox what mechanism gives it back to SCCS ? ? Or how is mailbox configured to just play a prompt, Announcement then disconnect ? ? ?

 

[pronei]

Regular user mailbox. Allows caller to leave voicemail for that user.

When I get to that point in a script, I don't want CC to take the call back, that statement ticks the call as 'Other' and sends directly to users VM box. We use a lot of queue to agent based scripts here, so we tend to send a lot of people to voicemail if the caller chooses to or a given amount of time has elasped.

If I want to play an announcement, I'll use voice segs, give rans, give controlled brdcst, etc.

If I want to send a call to VM or another Callpilot SDN, I use give ivr.