give callers the option of leaving a message

[ttuckwell]

We have CCM 6 and we are finally ready to institute the option of giving callers the option of leaving a queue a leaving a message for us. Does anyone have an example of a script we could look at to see how we do this? thanks.

 

[pronei]

Here is an example of a digit collector scenario and its possible outcome. You can adapt the digit collection portion & IVR portion of this script to accomplish the scenario you want.

SECTION After_Hours
ASSIGN Counter1_cv + 1 TO Counter1_cv
ASSIGN 5 TO Digit_Collector_cv
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT Recruiting_Nights_gv
COLLECT 1 DIGITS INTO Digit_collector_cv
END VOICE SESSION
IF Digit_Collector_cv = 1 THEN
GIVE IVR 3588 WITH TREATMENT IVR_Box_cv
ELSE IF Digit_Collector_cv = 5 AND Counter1_cv >= 1 THEN
DISCONNECT
ELSE WAIT 2
EXECUTE After_Hours
END IF
END IF