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Ghost calls in queue

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NorstarNewby

NorstarNewby

IS-IT--Management
Mar 19, 2003
3
US
A lot of the users in our office are complaining, in various different ways, that basically, the phones are showing that there are calls in queue, but there is nothing coming in and everyone is logged in ready to take calls. This is happening a great deal and within most ACD groups. Anyone heard of this or something like it?


We're running MICS 4.1 w/ NAM Voicemail and Sinphony I.
 
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Contact Cintech they support the Cinphony ACD, this a known issue with the Cinphony product.
 
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