Getting voice mail to pick up immediately 1

[joeandsam]

We have Meridian phones using NORstart Star Talk...Here's are problem:The phone rings four times...Voice Mail picks up "we are unable to answer...push 1 for Joe or 2 for Sam.. (pushing 1 for Joe)--Here's the problem--the phone then rings four MORE times before are individual voice mail boxes are picked up with our personal greeting-Ex:" This is Joe and I am away from my desk...." We need the phone to ring originally four times but when pushing 1 or 2 for an individual mail box we want the personal voice message to pick up immediately--How can we fix this?! Thanks for any help

 

[jeter]

try to setup a forward busy directly to voice mail. Jeter@LasVegas.com
J.Fisher CCNA

 

[nascar]

You need to modify the Automated attendant/CCR to have the system send directly to voice mail...

 

[Guest_imported]

joe and sam: first press feature 985 look at the lsd,write down the number.second goto phones you want voice mail to pick up instantly,press feature 4 enter the number you wrote down.now your phone is fowarded to voice mail.press feature #4 to take it off.

 

[pbxguy]

Perhaps installing a "feature 984 " button on the phones (forward to VM) would work also.Then just toggle on/off as needed.

Todd

 

[schlum]

Just to expand on Nascar`s post, you have to first go into AA, Table (1-4) and disable the CCR. Then go into your CCR and change path 1 to be a mailbox path instead of a transfer path, and then do the same for path 2. By doing this, when a caller hits 1, it won`t try to transfer it to your ext anymore, just plop the caller directly into whatever mailbox you assigned. Once finished, save the tree and go back and enable the CCR.

If instead, you want to have a chance to answer that call, you could go into Admin programming and change your ext`s Forward No Answer to 1,2... rings, so it would forward to your mailbox quicker. This would be an easier solution, but it wouldn`t work if your phone rings on incoming calls. If your phone rings on incoming calls and your mailbox is set to answer before your AA, calls would then go into your mailbox instead of hitting your AA.

Another option would be to turn your Do Not Disturb feature on and off when you leave your desk. This would accomplish your task even if your phone rings on incoming calls. Only thing is no one would be able to I/C you as well.

Forwarding your phone to VM would work as well, only if your phone doesn`t ring on incoming calls.

Schlum