Getting rid of ArcServe BrightStor in Add/Remove Programs

[FrauW]

Hi all,
How do I get rid of a program that I have long since deleted however still has an entry in the Windows Add/Remove Programs? When I try to remove it from here it says that removal is impossible because a dll is missing. Well there is no entry in Program Files and this program is also no longer in the registry. How do I get rid of this residual piece?

The program in question is the BrightStor Client Admin. It looks for the NTagGUI.dll under C:\Program Files\Computer Associates\BrightStor... however there is nothing further than the Computer Associates level to this path.

I believe this corrupted program is hanging around somewhere. Removing the corresponding folder from HKLM-SOFTWARE still doesn't kill it in Add / Remove Programs. This is driving me crazy. Please help!!

 

[Cyklops]

Reinstall the agent, then uninstall it again using add-remove programs. Delete all directories/files and registry leftovers.

regards

 

[FrauW]

I tried to do it. But the program upon the 2nd reinstall wants to write to another default directory (c:\program files\CA bla bla instead of c:\program files\computer associates). I thought I could trick the system by manually creating the path that the program was originally installed to however even this didn't work. Any more tips? THANKS!

 

[ajtmcse]

Open the registry (regedt32)

Open HKEY_LOCAL_MACHINE
Open Software
Open Microsoft
Open Windows
Open Current Version
Open Uninstall

Under the Uninstall leaf, look at teach entry until you find the offending entry, then delete it.