Getting "Unable to Load Page" error when attempting to open Call Pilot Web Page

[ScottinCC]

I am attempting to open the Web Page for Call Pilot Maintenance on a BCM when I get the error that the Web Page is unable to load. I have verified the IP Address and am sure it is correct. I have tried using Internet Explorer and Firefox, neither will work.

 

[curlycord]

Which BCM?
Which release?
How are you getting (steps) to the home page of Callpilot?


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[ScottinCC]

BCM 50 Rls 6
I have tried opening a web page and manually enter IP and I have tried the Launch CallPilot Manager button in Configuration-Applications-Voice Messaging / Contact Center page

 

[curlycord]

Try this direct link (edit the IP address as need):

https://10.10.11.1/Voicemail-cgi-bin/F983Wui.exe

Update:
- your Java to 7 - 60 -

https://java.com/en/download/index.jsp

- your Element Manager to 62.0.5 -

http://bcm.sipsw.com/ApplicationLauncher/

- your BCM patches - see list here:

http://www.tek-tips.com/faqs.cfm?fid=7611

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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[ScottinCC]

Curlycord,
Thanks for the pointers. I am able to get in now. I do have a second computer running Windows 7 that is still having issues while my older XP is humming along great. Any ideas what the difference my be?

Thanks again for your assistance.

 

[curlycord]

Only as mentioned above about updates.

Are the first 2 updated on the Win7 machine?

If not do the Java first and then the BCM EM


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca