Getting desperate here: Groupwise Install Error

[ahale2]

I'm receiving the following error for several existing users and any new user accounts I create when launching the GroupWise 5.5.4 client on my Citrix MetaFrame servers:

Ole Object:
GroupWise is not properly installed. The Address Book component could not be loaded. Please run GroupWise setup, or contact your Systems Administrator.

After clicking "OK" they then receive the following error:

Attach Object:
Attachment control interface version does not match!

When attempting to open a new message they then receive this error:

GroupWise Error:
GroupWise cannot find the view 'D:\WTSRV\USML_S1.VIEW'. Choose a new default mail view in options.

I'm running TSE 4.0 SP6 and Citrix MF 1.8 SP3. I am pretty sure that the problem began after these upgrades were made about one month ago, although the problem was only recently brought to my attention. Prior to that I was running TSE 4.0 SP5 and Citrix MF SP1.

I suspect the issue to be related somehow to Windows Messaging, but all my attempts to fix the problem have been unsuccessful. I have even gone to the extent of completely uninstalling the GroupWise client, reinstalling Windows
Messaging and reinstalling GroupWise. Any help or suggestions on how to resolve the issue will be greatly appreciated. The users are getting antsy, and my boss has already told me "your butt is in a swing." Not quite sure how to take that but I'm positive it's a bad thing...

 

[LolaRed]

Look up TID#2956894 "GroupWise Cleaning Agent" in the Novell Knowledgebase. This removes recurring problems. Your mention of Windows Messaging leads me to believe that this might help you.

 

[michigan]

ahale -

I've seen that error with a PC that had Office 2000 loaded (including Outlook 2000). I'm not sure what the Citrix server may add to the "install-mix" but your correct about the windows messaging.

In our case, I used the Office CD, went to install --> remove componets (or something like that) and removed the Outlook portion only. After reboot, reinstall your groupwise client. Also, if you haven't done so, copy your setup file locally to the PC before running the setup. And close anything that's running in your systray.

good luck.

 

[nobby660]

Presuming you are running Metaframe on an NT or 2ooo server then you may need to download the Windows Messaging service for NT from the Novell website.