This is my problem:
I'm trying to run a Crystal 10 report on our helpdesk tickets. The report runs great for the parameter values requested, etc., but my manager decided he wanted to have the CST techs (East, West, etc.) numbers added and combined in the Regional (headquarters - Eastern, etc.) with CST groups hidden. I have tried a SELECT statement and I keep getting "The remaining text does not appear to be part of the formula." I've tried every combination I can think of.
SELECT Helpdesks.INS Grps, CST THEN
("CST" EASTERN = EASTERN) Please forgive the errors, I'm new at this.
I'm trying to run a Crystal 10 report on our helpdesk tickets. The report runs great for the parameter values requested, etc., but my manager decided he wanted to have the CST techs (East, West, etc.) numbers added and combined in the Regional (headquarters - Eastern, etc.) with CST groups hidden. I have tried a SELECT statement and I keep getting "The remaining text does not appear to be part of the formula." I've tried every combination I can think of.
SELECT Helpdesks.INS Grps, CST THEN
("CST" EASTERN = EASTERN) Please forgive the errors, I'm new at this.