Getting a blank gray screen

[shigenobuchan]

One of our users is getting a blank gray screen whenever opening up certain windows....for example, when right clicking on "my computer" the properties page goes up blank and gray....this happens with all similar types of windows...any ideas?

Thanks

 

[shigenobuchan]

Is everybody stumped or does nobody like me?

 

[bcastner]

1. Open a notepad session as fix_grey.reg, and copy/paste the below:
Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{EFA24E64-B078-11d0-89E4-00C04FC9E26E}]
@="Explorer Band"

[HKEY_CLASSES_ROOT\CLSID\{EFA24E64-B078-11d0-89E4-00C04FC9E26E}\Implemented Categories]

[HKEY_CLASSES_ROOT\CLSID\{EFA24E64-B078-11d0-89E4-00C04FC9E26E}\Implemented Categories\{00021493-0000-0000-C000-000000000046}]

[HKEY_CLASSES_ROOT\CLSID\{EFA24E64-B078-11d0-89E4-00C04FC9E26E}\InProcServer32]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25, 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00, 64,00,6f,00,63,00,76,00,77,00,2e,00,64,00,6c,00,6c,00,00,00
"ThreadingModel"="Apartment"
************end copy/paste above this line

Double-click and merge the registry contents.

2. Start, Run, regsvr32 shdocvw.dll

3. Reboot and test