Get agent status from ASAI

[juanctellez]

when I take a call with adjunct, I use the DTMFDigits in order to identify the agent that I have to route the call... (according with the history file of my calls, i want to route to the last agent whom attend my customer) but I dont know how to know the agent status in order to decide if I can route the call directly to the agent or if I have to route to the skill?

thanks a lot.

 

[Guest_imported]

Use the Agent Status Value Query request:

vq_agt_stat_t* req = new vq_agt_stat_t;
req->asai_common.capability = C_VQ_REQ;
req->asai_common.primitive_type = C_REQUEST;
req->vq_item = C_AGT_STAT;
req->split_ext = "0000";
req->agt_ext = "1234";

Kind Regards

René Bechmann
RBC Data
rene@rbcdata.com